Yash Choudhary
Summary
I have an optimistic approach and ability to analyze and build the most efficient solution. i have 3+ years of experience in Dynamics 365 CE customer support and customization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CRM Developer
Infosys Ltd.
11.2021 - Current
- As a CRM Developer at Infosys, I was responsible for developing and maintaining customer relationship management systems.
- I utilized my technical skills and knowledge of CRM tools to design customized solutions that improved efficiency and customer satisfaction.
- Involved in Sprint planning and Continuous improvement activities with customers.
- worked on various modules of Microsoft Dynamics 365 such as Field Service Management, Customer Service Management, Project operation and sales.
- Worked on 2 Projects as AMS and Value stream developments.
Education
B.tech - Information Technology
Raj Kumar Goel Institute of Technology
Ghaziabad, India09.2021
Intermediate -
Ner Rainbow Public School
Ghaziabad06.2017
Skills
- Power Platform
- Microsoft Dynamic 365 CRM
- Microsoft Dynamic 365 CE
- Dynamics 365 Field Service
- Dynamics 365 Customer Service
- Power Automate
- Power Virtual Agent
- JavaScript
- Optimization and Problem Solving
- Strong Communication
Certification
1. Lead process automation within Dynamics CRM, minimizing manual efforts and reducing operational costs, significantly enhance overall team productivity.
2. Performed license optimization activities to maintain system at optimal cost.
3 Appreciated by client for continuous improvement ideas and business automation approach.
Languages
English
Hindi
Timeline
CRM Developer
Infosys Ltd.
11.2021 - Current
B.tech - Information Technology
Raj Kumar Goel Institute of Technology
Intermediate -
Ner Rainbow Public School
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