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Yash Dhawan
Technical operations Engineer
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time & Incident management and Incident handling skills. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Sr. Monitoring Operations & Technical Support Eng.
Devo Technology
06.2023 - Current
- Monitoring and troubleshooting Cloud infrastructure such as AWS & GCP.
- Develop and exercise technical capabilities to diagnose , reproduce and resolve customer reported issues.
- Proactively analyses Incidents through alerts/trends & Customer reported Issues.
- Served as primary point of contact for support relating to production critical issues , Incident management & Incident handling.
- Hands on experience on troubleshooting & collecting evidences through various tools and resolve issues as documented in the Runbooks.
- Developed Expertise on various monitoring and troubleshooting tools like AWS , Ansible , Kibana , linux , Grafana , Dynatrace , Netdata , Uptime , Opsgenie , health checks , Prometheus , Alert-manager & Aircall.
- Co-ordinate and communicate with team personnel to share details of discovered issues and recurrent production issues.
- Manage & Maintain ISM Board for response time to support business continuity.
- Performed root cause analysis of reported issues to enact corrections.
- Work hand in hand with cross functional teams such as engineering , operations teams & senior stake holders to validate and qualifies customer reported issues & infrastructure related issues.
- Responsible for efficient Monitoring while adhering to established Standard operating procedures , Runbooks for resolution & case documentation , follow ups on production issues , troubleshooting.
- Explained technical information in clear terms to technical & non-technical individuals to promote better understanding.
Techops Engineer
Paytm Payments Bank
09.2021 - 06.2023
- Act as an application team lead (L2) and used to handle a team of 12 vendor resources(L1).
- Linux and Windows servers Troubleshooting at application level.
- Incident management/handling in banking production environment.
- Hands on expertise in handling BAU requirements , patch deployment , change and release management at application level.
- Expertise in Monitoring , Troubleshooting and incident analysis/trending.
- Expertise and hands on experience on Linux , Scripting ,SQL , Jenkins , Kibana , Grafana , Iris ,Pagerduty, Prometheus & alerts.
- Used to Co-ordinate and schedule End to End testing , Bug fixing testing , Integration testing & Functional Testing.
- Prepare & Own incidents till RCA for production issues and document them on tools such as Jira, wiki link and SAS ticket.
- Identifies, research, analyses production problems , develops solutions with the help of cross-functional teams such as development , product team , QA & Vendor team to resolve reported problems.
- Communication , follow up & coordination with external vendor to implement any development/bug & operational change and problems to application.
- Ability to create SOP , Run books & documentations.
- Expertise in Banking Application Payment system such as IMPS and SFMS (NEFT and RTGS).
- Transaction tracking (TPS) in live Banking production environment.
- Ability to read & monitor production Alerts , Expertise in first & second level of troubleshooting of technical issues with the help of cross functional teams , tools & application logs.
Technical Support Engineer
Lido Learning
08.2019 - 08.2021
- Served as primary point of contact for support relating to technical issues.
- Answered incoming support inquiries via chat, phone and email.
- Monitored system performance to identify potential issues.
- Hands on Experience on tools such as Jira & Grafana.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Communication with stakeholders to share critical technical information.
- Gathered trend data from customer reported issues and interactions.
- Suggested modifications to reduce lag time and improve overall speed of the application using critical thinking.
- Documented faults , Incidents and bugs for referral to Cross functional Teams.
Education
10th - All Subjects
R.R.K Public School (CBSE Board)
Moradabad12th - Science Education
R.R.K Public School (CBSE Board)
MoradabadBachelor of Technology - Bachelor of Technology: Computer Science
Galgotias University
Greater Noida, India 04.2001 -
Skills
Grafana & Dynatrace :- For monitoring and graphs analysis
Kibana:- For logs Analysis
AWS & GCP - Cloud Infrastructure
Jira - Ticketing tool
Redash and SQL developer:- To fetch data from Database by the help of SQL queries
Jenkins:- For deployment via Pipeline
Prometheus & Netdata - Application metrics
Ansible - Automated tasks
Incident management/handling
Production Monitoring & Troubleshooting
Critical Thinking
Operational Efficiency
Effective Communication
Team Building
Task Prioritization
Application logs
SQL
Python
Certification
Python Programming
Interests
Sports
Affiliations
I hereby declare that the above information is correct to the best of my knowledge.
Timeline
AWS Certified Cloud Practitioner
04-2024
Sr. Monitoring Operations & Technical Support Eng.
Devo Technology
06.2023 - Current
Techops Engineer
Paytm Payments Bank
09.2021 - 06.2023
Python Programming
10-2020
Technical Support Engineer
Lido Learning
08.2019 - 08.2021
Bachelor of Technology - Bachelor of Technology: Computer Science
Galgotias University
04.2001 -
10th - All Subjects
R.R.K Public School (CBSE Board)
12th - Science Education
R.R.K Public School (CBSE Board)