Summary
Overview
Work History
Education
Skills
Certification
Interests
Affiliations
Timeline
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Yash Dhawan

Yash Dhawan

Technical operations Engineer

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time & Incident management and Incident handling skills. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

5
5
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Sr. Monitoring Operations & Technical Support Eng.

Devo Technology
06.2023 - Current
  • Monitoring and troubleshooting Cloud infrastructure such as AWS & GCP.
  • Develop and exercise technical capabilities to diagnose , reproduce and resolve customer reported issues.
  • Proactively analyses Incidents through alerts/trends & Customer reported Issues.
  • Served as primary point of contact for support relating to production critical issues , Incident management & Incident handling.
  • Hands on experience on troubleshooting & collecting evidences through various tools and resolve issues as documented in the Runbooks.
  • Developed Expertise on various monitoring and troubleshooting tools like AWS , Ansible , Kibana , linux , Grafana , Dynatrace , Netdata , Uptime , Opsgenie , health checks , Prometheus , Alert-manager & Aircall.
  • Co-ordinate and communicate with team personnel to share details of discovered issues and recurrent production issues.
  • Manage & Maintain ISM Board for response time to support business continuity.
  • Performed root cause analysis of reported issues to enact corrections.
  • Work hand in hand with cross functional teams such as engineering , operations teams & senior stake holders to validate and qualifies customer reported issues & infrastructure related issues.
  • Responsible for efficient Monitoring while adhering to established Standard operating procedures , Runbooks for resolution & case documentation , follow ups on production issues , troubleshooting.
  • Explained technical information in clear terms to technical & non-technical individuals to promote better understanding.

Techops Engineer

Paytm Payments Bank
09.2021 - 06.2023
  • Act as an application team lead (L2) and used to handle a team of 12 vendor resources(L1).
  • Linux and Windows servers Troubleshooting at application level.
  • Incident management/handling in banking production environment.
  • Hands on expertise in handling BAU requirements , patch deployment , change and release management at application level.
  • Expertise in Monitoring , Troubleshooting and incident analysis/trending.
  • Expertise and hands on experience on Linux , Scripting ,SQL , Jenkins , Kibana , Grafana , Iris ,Pagerduty, Prometheus & alerts.
  • Used to Co-ordinate and schedule End to End testing , Bug fixing testing , Integration testing & Functional Testing.
  • Prepare & Own incidents till RCA for production issues and document them on tools such as Jira, wiki link and SAS ticket.
  • Identifies, research, analyses production problems , develops solutions with the help of cross-functional teams such as development , product team , QA & Vendor team to resolve reported problems.
  • Communication , follow up & coordination with external vendor to implement any development/bug & operational change and problems to application.
  • Ability to create SOP , Run books & documentations.
  • Expertise in Banking Application Payment system such as IMPS and SFMS (NEFT and RTGS).
  • Transaction tracking (TPS) in live Banking production environment.
  • Ability to read & monitor production Alerts , Expertise in first & second level of troubleshooting of technical issues with the help of cross functional teams , tools & application logs.

Technical Support Engineer

Lido Learning
08.2019 - 08.2021
  • Served as primary point of contact for support relating to technical issues.
  • Answered incoming support inquiries via chat, phone and email.
  • Monitored system performance to identify potential issues.
  • Hands on Experience on tools such as Jira & Grafana.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Communication with stakeholders to share critical technical information.
  • Gathered trend data from customer reported issues and interactions.
  • Suggested modifications to reduce lag time and improve overall speed of the application using critical thinking.
  • Documented faults , Incidents and bugs for referral to Cross functional Teams.

Education

10th - All Subjects

R.R.K Public School (CBSE Board)
Moradabad

12th - Science Education

R.R.K Public School (CBSE Board)
Moradabad

Bachelor of Technology - Bachelor of Technology: Computer Science

Galgotias University
Greater Noida, India
04.2001 -

Skills

    Grafana & Dynatrace :- For monitoring and graphs analysis

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Certification

Python Programming

Interests

Travel

Sports

Affiliations

I hereby declare that the above information is correct to the best of my knowledge.

Timeline

AWS Certified Cloud Practitioner

04-2024

Sr. Monitoring Operations & Technical Support Eng.

Devo Technology
06.2023 - Current

Techops Engineer

Paytm Payments Bank
09.2021 - 06.2023

Python Programming

10-2020

Technical Support Engineer

Lido Learning
08.2019 - 08.2021

Bachelor of Technology - Bachelor of Technology: Computer Science

Galgotias University
04.2001 -

10th - All Subjects

R.R.K Public School (CBSE Board)

12th - Science Education

R.R.K Public School (CBSE Board)

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Yash DhawanTechnical operations Engineer