Yash Dhingra
Business & Self Employed
Delhi,Delhi
Overview
16
16
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Diamond Fruits
Self Owned Business of Wholesale Seller & Buyer of Kashmir Crop
Jammu & Kashmir
01.2019 - Current
- Direct Purchase of Kashmir Crop Fruits Like Cherry, Plum,Pears,Apple Pear & Other Varieties of Apples From Farmers
- Strong Selling Skills of all Purchase Fruits to Different Wholesalers in all over India Market, Shopkeepers and other Vendors in Market.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
Senior Manager-Operations
Uniglobe Ashlin Travels Pvt Ltd
Delhi
06.2017 - 12.2018
- Jobs responsibilities
- Handling Corporate Queries Related to Visa, Hotels, Domestic and International Bookings
- Issuance and Re-issuance of Tickets on Amadeus
- Processing Refunds on Amadeus
- Handling International & Domestic Hotels Bookings of Corporate Clients
- Visiting Corporate Clients For Sales & Services
- Handling Entire Team in Office
- Handling Walk in Customers for Their All Travel Requests
Corporate Travel Consultant
Yatra.Com
Gurgaon
03.2015 - 06.2017
- Jobs responsibilities
- Handling Corporate Queries Related to Visa, Hotels, Domestic and International Bookings
- Issuance and Re-issuance of Tickets on Amadeus
- Processing Refunds on Amadeus
- Booked transportation and coordinated schedules for conferences and meetings.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures.
- Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
Senior Travel Counselor
Uniglobe Air Travel Bureau
Gurgoan
12.2013 - 02.2015
- Handled Ernst & Young India implant Pan India
- Jobs responsibilities
- Handling Corporate Queries Related to Visa, Hotels, Domestic and International Bookings
- Issuance and Re-issuance of Tickets on Amadeus
- Processing Refunds on Amadeus
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Followed up with customers to increase customer service with travel plans.
- Updated and maintained customer databases to increase customer retention.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Generated travel-related reports for clients to facilitate decision-making.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
Ticketing Agent
Indraprastha Travel
Delhi
04.2013 - 12.2013
- Reviewed tickets, identification and passports to verify traveler identity.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Sold tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Directed passengers to correct airport terminal locations.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Sold, printed and issued tickets to guests.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
Ticket Sales Representative
Interglobe Technologies Pvt Ltd for Goibibo.Com
Delhi
01.2012 - 10.2012
- Handling the Calls of Passengers for their Travel
- Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
- To give them the best of customer service from my end.
- Looking after the Reschedule and Cancellation of Reservations
- Making Reservations on Amadeus
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
Travel Consultant
Yatra.Com
Gurgoan
10.2009 - 11.2011
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
- Kept network of international agents to simplify and streamline international bookings.
- Organized and maintained VIP traveler program with discounts and special deals.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Handling the UK and US Calls of Passengers For their Inbound and Outbound Travel
- To give them the best of customer service from my end
- Making Reservations on Amadeus and also issue the tickets on Amadeus
Travel Consultant
Carlson Wagonlit Travel
Gurgoan
11.2006 - 12.2008
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Organized trips for individual, family and business travelers.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Handling the Domestic and International Phone queries.
- Making Reservations on Amadeus and also issue the tickets on Amadeus.
- Handled the Corporate Implant of Larsen and Toubro Limited as a Front Desk
Education
MBA - Masters in Tourism
Ignou
Delhi 05.2009 - 12.2012
Bachelor of Arts - Bachelors in Tourism
Ignou
Delhi 06.2006 - 12.2009
High School Diploma -
CBSE Board
Delhi 04.2005 - 03.2006
Skills
Good Telephone Etiquette
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Diamond Fruits
Self Owned Business of Wholesale Seller & Buyer of Kashmir Crop
01.2019 - Current
Senior Manager-Operations
Uniglobe Ashlin Travels Pvt Ltd
06.2017 - 12.2018
Corporate Travel Consultant
Yatra.Com
03.2015 - 06.2017
Senior Travel Counselor
Uniglobe Air Travel Bureau
12.2013 - 02.2015
Ticketing Agent
Indraprastha Travel
04.2013 - 12.2013
Ticket Sales Representative
Interglobe Technologies Pvt Ltd for Goibibo.Com
01.2012 - 10.2012
Travel Consultant
Yatra.Com
10.2009 - 11.2011
MBA - Masters in Tourism
Ignou
05.2009 - 12.2012
Travel Consultant
Carlson Wagonlit Travel
11.2006 - 12.2008
Bachelor of Arts - Bachelors in Tourism
Ignou
06.2006 - 12.2009
High School Diploma -
CBSE Board
04.2005 - 03.2006
Similar Profiles
Umer AshrafUmer Ashraf
Operations & Sales Assistant at Family-Owned Wholesale Distribution BusinessOperations & Sales Assistant at Family-Owned Wholesale Distribution Business
Ryan W. HuyckRyan W. Huyck
Business Owner at Golf Equipment Buyer/SellerBusiness Owner at Golf Equipment Buyer/Seller
Brooke BlackBrooke Black
Owner/Operator at Amazon Seller BusinessOwner/Operator at Amazon Seller Business
Saloni GuptaSaloni Gupta
Process Specialist - for U.S.A and Canada at IDP Education India Pvt. Ltd.Process Specialist - for U.S.A and Canada at IDP Education India Pvt. Ltd.
Amitesh SinghAmitesh Singh
Manager at MakemytripManager at Makemytrip