Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Languages
Timeline
Generic

YASH GARG

DELHI

Summary

Customer-oriented Operations Analyst with strong experience in ad operations, campaign optimization, and data-driven strategy execution. Skilled in streamlining workflows, managing customer escalations, and collaborating across cross-functional teams. Adept at resolving tickets end-to-end with high attention to detail and a strong commitment to customer satisfaction. Possesses excellent verbal and written communication skills, a strong understanding of customer lifecycle management, and a proactive approach to problem-solving.

Overview

2
2
years of professional experience

Work History

Operation Analyst (Product)

Adpushup
11.2023 - Current
  • Streamlined ad operations workflows to enhance efficiency and accuracy, contributing to high-quality service delivery to internal stakeholders.
  • Provided administrative and coordination support to Sales and Customer Success teams, aligning with performance KPIs and SLAs.
  • Resolved customer-facing operational tickets from start to finish, ensuring fast resolution, effective communication, and customer satisfaction.
  • Proactively managed internal and external communication, delivering timely updates and status reports on pending tickets and escalations.
  • Conducted data analysis on ad performance across banners and video operations, contributing to improved campaign performance and profitability.
  • Maintained integrity and accuracy of campaign data in internal systems, following standardized processes and documenting resolutions consistently.
  • Developed and implemented custom JIRA workflows to improve ticket handling, workload balancing, and internal visibility.
  • Delivered regular training and process reviews to enhance team productivity and alignment with quality standards.

Quality Assurance Intern

Adpushup
08.2023 - 10.2023
  • Assisted in QA support for real-time bidding and campaign validation processes, improving ad delivery and impression accuracy.
  • Ensured accurate targeting by validating creative specifications, tracking setup, and ad server rules within Google Ad Manager.
  • Executed campaign tests, logged issues, and collaborated with ad tech and support teams for quick issue resolution.

Network Engineer

JAIR NETWORKS AND SERVICES
02.2023 - 06.2023
  • Maintained network infrastructure for internal and client systems, supporting installation and server upgrades.
  • Monitored key performance metrics and drafted weekly reports for system health and performance improvement.
  • Supported incident resolution, helping minimize customer downtime and optimize client network usage.

Education

Bachelor of Computer Science - COMPUTER SCIENCE ENGINERING

GD GOENKA UNIVERSITY
Haryana
09-2023

Certificate of Higher Education -

KVS Sainik vihar
New Delhi, DL

Skills

  • Customer Service Orientation
  • Data Integrity & Reporting
  • Ticket Resolution & CRM Tools
  • Customer Escalation Handling
  • Ad Operations & Revenue Optimization
  • Google Ad Manager, Google Buyers Tool
  • JIRA Workflow Automation
  • Microsoft Office (Advanced Excel)
  • Communication & Stakeholder Management

Personal Information

Accomplishments

  • Recognized as the Most Valuable Member of the Video Team for outstanding contributions to performance optimization and operational excellence.

Languages

English
First Language

Timeline

Operation Analyst (Product)

Adpushup
11.2023 - Current

Quality Assurance Intern

Adpushup
08.2023 - 10.2023

Network Engineer

JAIR NETWORKS AND SERVICES
02.2023 - 06.2023

Bachelor of Computer Science - COMPUTER SCIENCE ENGINERING

GD GOENKA UNIVERSITY

Certificate of Higher Education -

KVS Sainik vihar

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YASH GARG