Yash Gupta
Assistant Team Leader
Gurgaon
Summary
Dynamic and results-oriented Customer Relationship Executive and experienced team leader with a proven track record in driving exceptional customer experiences and leading high-performing teams. Skilled in developing and implementing customer-centric
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Team Leader
Learning Routes Pvt. Ltd.
Gurgaon
10.2021 - Current
- Created staff schedules, approved requested time off and updated reports.
- Worked with customer service to handle escalated customer issues.
- Conducted new-hire trainings Number times per year.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Handle customer queries and concerns, ensuring prompt and satisfactory resolution. Provide exceptional customer service, demonstrating empathy and professionalism. Manage a team of three members, providing guidance, training, and support.
- Set team goals and monitor performance to achieve desired outcomes.
- Build and maintain strong relationships with new customers, understanding their needs and preferences.
- Proactively identify opportunities for upselling and cross-selling to existing customers. Collaborate with other departments to ensure seamless customer experiences.
- Monitor customer satisfaction levels and implement improvement strategies as needed. Stay updated on industry trends and best practices in customer relationship management. Foster a positive and motivating work environment to enhance team productivity and morale
Associate Marketing Manager
Lido Learning
Noida
04.2021 - 10.2021
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Team Management: Lead and manage a team of marketing professionals, providing guidance, training, and support to maximise their performance and productivity.
- Product Training: Develop and deliver comprehensive product training programs to ensure team members have a deep understanding of the product features, benefits, and competitive advantages.
- Target Achievement: Set clear targets and goals for the team, monitor progress, identify areas of improvement, and implement strategies to ensure targets are met or exceeded.
- Strategy Execution: Collaborate with the marketing team and other stakeholders to execute marketing strategies effectively, ensuring alignment with overall business objectives.
- Performance Monitoring: Track and analyze key performance indicators (KPIs) to assess individual and team performance, identify trends, and take proactive measures to optimize results.
Education
Bachelor Of Tourism Management - Tourism And Travel Management
Prestige Institute of Management
Gwalior 08.2018 - 09.2021
Skills
Microsoft Windows XP professional
SalesForce
Microsoft Publisher
Epic systems
Project Management
Customer Focused
Client Service
Complaint resolution
Performance improvement
Multitasking Abilities
Teambuilding
Accomplishments
- Resolved product issue through consumer testing.
- Best Customer Relationship Executive 2021-2022
- Best Customer Relationship Executive 2022-2023
Timeline
Assistant Team Leader
Learning Routes Pvt. Ltd.
10.2021 - Current
Associate Marketing Manager
Lido Learning
04.2021 - 10.2021
Bachelor Of Tourism Management - Tourism And Travel Management
Prestige Institute of Management
08.2018 - 09.2021