Yash Gusain

Hotel Manager

Namah Boutique Resort

05.2020 - Current

Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Created and managed accurate occupancy forecasts and budgets.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Oversaw day-to-day operations of 16 rooms hotel with staff of 8 employees.
Reduced operating expenses by negotiating with vendors and optimizing resource management.
Implemented successful strategies to increase customer satisfaction.
Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Increased customer service ratings through personable service.
Planned and executed marketing activities to improve property brand and increase revenue.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
Worked effectively in fast-paced environments.