Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Yash Gusain

Hotel Manager
Dehradun

Summary

Highly energetic hotel manager with more than 5 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Hotel Manager

Namah Boutique Resort
05.2020 - Current
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Created and managed accurate occupancy forecasts and budgets.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Oversaw day-to-day operations of 16 rooms hotel with staff of 8 employees.
  • Reduced operating expenses by negotiating with vendors and optimizing resource management.
  • Implemented successful strategies to increase customer satisfaction.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Increased customer service ratings through personable service.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
  • Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
  • Worked effectively in fast-paced environments.

Education

Bachelors in Commerces -

Himalayan University
Dehradun
04.2001 -

Higher Secondary Education -

Sanskar International School
Dehradun, India
04.2001 -

Seccondary Education -

Summer Valley School
Dehradun, India
04.2001 -

Skills

  • Employee Performance Reviews
  • Personnel Supervision
  • Front Desk Management
  • Telephone Etiquette
  • Time management abilities
  • Flexible Schedule
  • Work Planning and Prioritization
  • Guest services management
  • Problem-Solving
  • Hospitality
  • Teamwork and Leadership
  • Relationship Building
  • Hotel operations
  • Travel Coordination
  • Written Communication
  • Front Desk Operations

Interests

Playing Football

Seeking Knowledge about Politics

Playing strategic games

Cooking

Travelling

Timeline

Hotel Manager

Namah Boutique Resort
05.2020 - Current

Bachelors in Commerces -

Himalayan University
04.2001 -

Higher Secondary Education -

Sanskar International School
04.2001 -

Seccondary Education -

Summer Valley School
04.2001 -

Yash GusainHotel Manager