Strong leader and problem-solver dedicated to streamlining processes to promote organizational efficiency. Attentive to detail with experience in coordinating projects, programs and improvements in dynamic, fast paced settings.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Program Manager - Commercial
BharatPe
02.2023 - Current
Managed AOP and P&L for OT department through tracking and reporting of key performance indicators like Cross-Sell and performance of strategic initiatives
Liaised with sales, marketing, product and other cross-functional teams to develop solutions and accomplish shared objectives
Managed pilot projects and revised programs based on feedback and results
Managed 'Merchant Re-activation Program' resulting in reactivation of 860 churned OT merchants
Collaborated with business team to set priorities and make adjustments based on business needs, resource capacity and sales performance
Streamlined lead sharing and analysis processes for sales team, enabling better reporting and increased sales conversions
Improved 'Rate-Card' efficiency resulting in 15% reduction in Onboarding CAC
Senior Manager - Marketing
ZikZuk Technologies Pvt Ltd
02.2021 - 01.2023
Created strategic marketing plans for social media, content strategy and paid marketing campaigns across channels to achieve marketing goals, generating 1000+ leads per month
Brand management: Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance brand strategy and communication
Spearheaded client meetings to determine project needs
Established a process to capture, track and analyze KPIs, & convert leads from marketing campaigns
Onboarded 1200+ users on BFM platform via digital marketing leads
Managed and collaborated with internal teams to create marketing collaterals, build marketing communications across channels
Set-up sales team with 4+ sales executives, and trained them in handling and converting leads
Overhauled in-house CRM platform resulting in 50% reduction in lead response time
Sales and Marketing Intern
Mars Wrigley Confectionary
04.2019 - 06.2019
Analyzed the awareness of Customer loyalty program amongst company’s distributors through market research
Competitive analysis to assess the positives and negatives and gain competitive intelligence
Business Development Manager
Lavangg-Dtp
01.2017 - 03.2018
Responsible for sales and marketing of the products (ladies’ handbags and clutches)
Achieved (B2B/B2C) sales figures of INR 27 lacs in FY 2017-18
On-boarded 12 new resellers while retaining the existing ones
Developed 4 new business regions for market expansion PAN-India
Greenlight Expert
UBER
03.2016 - 10.2016
Supervised new on-boarding and training flow of Uber partners, accommodating batch training of 140-150 partners per day and resulting in 70% of activation offirst trip for drivers
Executing marketing campaigns for rider and driver acquisition
Prepared all training modules for driver-partners including PPTs and SOPs
Assistant Engineer
Bhagwati Constructions
08.2014 - 02.2016
Responsible for supervision and timely completion of construction work