Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Declaration
Timeline
Generic

Aniket Jay Prakash Gupta

Mumbai

Summary

To work in a challenging atmosphere which bestow me opportunity to learn & growth and improve my interpersonal skills by interacting with different persons. To excel in an organization which value my abilities and gives me more opportunities to add on to them for the organizational need Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Samsonite Kserve
02.2024 - 02.2025
  • Provided detailed explanations of warranty processes to clients.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Customer Service Representative

D.B.S BANK INDIA Pace Setters Business Solutions Pvt Ltd
10.2022 - 10.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted clients in simplifying the process of enabling their bank debit cards.
  • Answered inbound calls to facilitate customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

T.Y. Bachelor of Management Studies -

M.P.S.P. Singh Degree College Arts, Commerce & Science
Mumbai

H.S.C. -

Shri Dayanand Vidayala
Maharashtra

Skills

  • Product knowledge
  • Complaint resolution
  • Typing proficiency
  • Problem resolution
  • Quality control
  • Strong teamwork

Accomplishments

  • Star performer for 6 continuous month

Languages

Hindi
First Language
English
Advanced (C1)
C1

Declaration

I declare that the information presented here is true and accurate to best of my knowledge.

Timeline

Customer Service Representative

Samsonite Kserve
02.2024 - 02.2025

Customer Service Representative

D.B.S BANK INDIA Pace Setters Business Solutions Pvt Ltd
10.2022 - 10.2023

T.Y. Bachelor of Management Studies -

M.P.S.P. Singh Degree College Arts, Commerce & Science

H.S.C. -

Shri Dayanand Vidayala
Aniket Jay Prakash Gupta