Yash Kaushik
New Delhi
Summary
As a Scrum Certified ScrumMaster (CSM) and Certified Scrum Product Owner (CSPO) with experience in leading teams, I excel in fostering collaboration, maximizing productivity, and driving projects to success. Proficient in implementing Agile methodologies, I'm dedicated to facilitating effective communication, removing obstacles, and empowering teams to deliver high-quality results within timelines. I am adept at leveraging my skills to guide, mentor, and inspire team members while ensuring alignment with organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inside Sales Team Lead
Denave India Pvt Limited
Noida
03.2021 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Recruited and trained new employees to meet job requirements.
- Resolved conflicts among team members related to project objectives.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed external client and business partner relationships.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Designed dashboards and other visualizations used by stakeholders to monitor progress on initiatives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Leveraged CRM skills to input and compile data gathered from various sources.
Inside Sales Manager
Denave India Pvt Limited
Noida
08.2019 - 02.2021
- Working on the Tata Communications project, which deals in networking and telecom sector (IT/ITeS/Telecom),
- Individual contribution to the team target by calling up the customers and generating the requirements.
- Generating BANT-qualified leads using phone and mail as mediums and working on IT (SaaS and IaaS) products under the categories of Network, UCC, and Cloud.
- Profiling the data using various tools (ZoomInfo, Rocket Reach, etc.).
- Managing Salesforce for updating the status of generated leads.
- Follow up with the account manager to track the status of the lead.
- Scheduling triangulation calls and meetings between customers and the sales department
- Communicated with repeat customers to build long-term relationships.
- Worked with marketing department to prepare campaigns for lead generation.
- Conducted market research and reported on competitors.
- Resolved customer complaints regarding sales and service.
Key Account Manager
Emerging Technologies (Etisalat Dubai)
Dubai
06.2018 - 03.2019
- Handling the portfolio of Tier 2 accounts of Etisalat for the UAE region.
- Primary contact between the company and key high-revenue accounts.
- Develop and implement territory plans for the UAE region.
- Meeting C-level executives of top accounts periodically.
- Research organizations and individuals online (especially on social media) to identify new leads and potential new markets.
- Prepared and presented progress reports to internal and external stakeholders.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Managed key enterprise accounts with responsibility for sales, contracts, negotiations, and reporting.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
Store Manager
Bharti Airtel Limited
05.2013 - 03.2018
- Store operations and audit/compliance.
- Adherence of store operations in line with the defined SOPs.
- Inventory and stock management to prevent stock-outs or excess inventory.
- Tracking efficient cash handling/POS and banking of the kiosk cash on a daily basis.
- Managing the B2B bulk deals and onboarding new clients
- Maintained accurate records of employee performance reviews.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated POS system with new products and promotional offers.
- Prepared monthly reports on sales figures, expenses, profits.
Education
Bachelor of Commerce
Mahatma Gandhi University
Delhi08-2014
Skills
- Performance Monitoring
- Performance Improvement
- Team Supervision
- Client Service
- Call Center Operations
- Teamwork and Collaboration
- Account Management
- Problem-Solving
- People Management
- Workflow Analysis
- Project Management
- Quality Assurance
- Project Development
- Root Cause Analysis
- Stakeholder Management
- Agile Frameworks
Certification
- Certified Scrum Master
- Certified Scrum Product Owner
- Managerial Training: StepUp
Timeline
Inside Sales Team Lead
Denave India Pvt Limited
03.2021 - Current
Inside Sales Manager
Denave India Pvt Limited
08.2019 - 02.2021
Key Account Manager
Emerging Technologies (Etisalat Dubai)
06.2018 - 03.2019
Store Manager
Bharti Airtel Limited
05.2013 - 03.2018
Bachelor of Commerce
Mahatma Gandhi University
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