Yash Kochhar

BA3 - Senior Analyst - Manual Underwriting, Barclays, Noida

M AY 2 0 2 2 — P R E S E N T

• Performed 360 degree risk assessment of providing loans, which included affordability analysis, Fraud analysis and KYC and Sanctions.
• Worked on multiple appeals, clients and executive complains, dealt with the same and provided solutions.
• Applied strong analysis in short SLA cases while working on credit worthiness of an individual, 95% productivity with 100 % quality and 0 IQA fails.
• Participated in stream lining the process by identifying gray areas of lending and providing solutions.
• Completed all the daily tasks apart from normal KRA which included taking daily team meetings, sending MOMs, Preparing productivity and quality reports.
• Apart from underwriting of loans I am Assisting my peers and the customer service team over calls and chats, Peer checking to verify quality is being done, and handling executive complaints.

BA2 -Fraud Detection, Barclays, Noida

April 2 0 2 0 — A P R I L 2 0 2 2

• Conducted investigations to identify fraudulent activity and suspicious transactions.
• Analyzed customer data and identified trends in fraud behavior.
• Received in role promotion because of the commendable promotion and became BA3 in May 23.
• Developed strategies to prevent fraudulent activities from occurring in the future.
• Provided recommendations on how to improve existing fraud detection processes and procedures.

BA2 - Dispute Management ,Barclays, Noida

May 2 0 1 9 - April 2 0 2 0

• Reviewed customer inquiries and complaints to identify potential disputes.
• Conducted credit card chargeback investigations and prepared detailed reports.
• Analyzed transactions for potential fraud or errors.
• Researched account information to determine if dispute is valid.
• Developed strategies to resolve disputes in a timely manner.

BA2 - Internet Help Desk ,Barclays, Noida

March 2 0 1 7 — A P R I L 2 0 1 9

• Provided technical support to end users by troubleshooting various networking issues.
• Maintained customer networks by monitoring performance, resolving problems and providing ongoing maintenance.
• Created user accounts and assigned appropriate permissions levels for access control.
• Helped Barclaycard customer with website and mobile banking related issue.

Achievements :

• Champion of the month in the first 5 months of joining in Barclays shared services
• Awarded as NPS star of year in Barclays shared services
• Conducted detailed analysis of borrower creditworthiness by evaluating financial statements, tax returns and other related documents.
• Analyzed debt-to-income ratios to ensure borrowers met the requirements of underwriting guidelines.
• Assisted customers with loan applications, ensuring accuracy and completeness of all information provided.
• Reviewed financial documents such as credit reports, income statements, bank statements and tax returns to determine eligibility for loan approval.
• Processed loan requests in accordance with established procedures and regulations.

Team Leader

• Coordinated daily activities of Claims Team to ensure efficient workflow and timely completion of tasks.
• Monitored performance metrics, identified areas for improvement, and developed action plans to enhance team efficiency.
• Provided technical support to team members when needed in order to resolve complex customer inquiries or complaints.
• Developed and implemented strategies for increasing customer satisfaction.
• Conducted research to identify new market opportunities.
• Provided direction and guidance to junior associates on complex tasks.
• Served as an acting supervisor for the customer service team in The Phone Support and maintained number one spot for the past 4 months
• Reviewed and analyzed credit applications to determine eligibility for loan approval.
• Provided guidance and assistance with the completion of loan documents in accordance with applicable regulations.

• Conducted daily process reviews to identify areas for improvement and increased efficiency.
• Performed data entry tasks to update customer records and maintain accuracy of information.
• Silver Medal in Genpact for the performance of the month
• Bronze Medal in Genpact for inspiration of the month
• Reviewed financial documents such as credit reports, income statements, bank statements and tax returns to determine eligibility for loan approval.
• Processed loan requests in accordance with established procedures and regulations.
• Assisted customers with loan applications, ensuring accuracy and completeness of all information provided.