Yash Kota
Ambernath West
Summary
Dynamic Relationship Manager with a proven track record at Standard Chartered Bank, excelling in client relationship development and customer retention. Consistently surpassed sales targets, enhancing portfolios through tailored financial solutions. Expert in customer complaint handling, driving satisfaction, and loyalty while managing high-value transactions precisely.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Relationship Manager
Standard Charted Bank
11.2023 - Current
- Ensuring a growth in wallet share of existing customers, and onboarding new customers by offering 360-degree banking solutions that meet the needs of our customers.
- Upgraded customer accounts from premium to priority banking segments, enhancing customer relationships, and providing them with higher-value services.
- Increased savings account (SA) value in customer portfolios by 20%, driving portfolio growth and improving overall customer satisfaction.
- Conducted customer profiling to identify financial needs and recommended tailored solutions, including savings accounts and current accounts (CASA), personal loans (PL) home loans (HL), business loans (BL), working capital (WC), life insurance (LI), general insurance (GI), mutual funds (MF), and trade foreign exchange (TFX).
- Managed and resolved customer complaints and escalations efficiently, ensuring customer satisfaction and retention.
- Provided expert guidance on a wide range of financial products and services, ensuring that each customer received the most suitable offerings based on their needs.
Relationship Manager
Kotak Mahindra Bank
Mumbai
04.2023 - 08.2023
- Building and nurturing long-term relationships with clients.
- Providing personalized banking solutions.
- Ensuring high levels of customer satisfaction.
- Cross-selling and upselling banking products (CASA, FD, loans, credit cards, insurance, mutual funds, etc.)
- Meeting and exceeding branch sales targets.
- Identifying and pursuing new business opportunities.
Virtual Relationship Manager
HDFC Bank
11.2021 - 04.2023
- Consistently exceeded sales targets for cross-selling financial products, effectively enhancing customer portfolios, and driving business growth.
- Conducted customer profiling to identify financial needs and recommended tailored solutions, including Savings Accounts (SA), Personal Loans (PL), Home Loans (HL), Life Insurance (LI), General Insurance (GI), and Mutual Funds (MF).
- Managed and resolved customer complaints and escalations efficiently, ensuring customer satisfaction and retention.
- Provided expert guidance on a wide range of financial products and services, ensuring that each customer received the most suitable offerings based on their needs.
Video Acquisition Manager
Axis Bank
08.2020 - 10.2021
- Served as a Video Acquisition Manager, responsible for acquiring new customers and ensuring the successful completion of Video KYC processes
- Managed the onboarding process for new accounts, guiding customers through video verification procedures to ensure compliance with regulatory requirements
- Later took on team leadership responsibilities, overseeing and managing a team to optimize video acquisition processes, ensuring efficiency and accuracy in KYC completions
Liability and Asset Products - Sales and Services
IDFC First Bank
04.2016 - 08.2020
- Managed both asset and retail liability products, including Current and Savings Accounts (CASA), Personal Loans, Home Loans, and Working Capital, providing tailored financial solutions to meet customer needs
- Handled customer complaints and escalations through social media platforms, ensuring timely and effective resolutions, improving customer satisfaction and retention
- Contributed to the F1 Desk, overseeing high-value transaction clearances and ensuring compliance with regulatory standards, maintaining accuracy and operational efficiency
- Led floor support activities, training and mentoring new candidates on CASA acquisition processes, resulting in improved team performance and streamlined operations
Customer Service Executive for Savings Accounts and Credit Cards
ICICI Bank
05.2013 - 03.2016
- Responsible for giving information of all banking retail liability & financial products.
- Responsible for dealing with the customers' Accounts & providing information about banking and financial products.
- Having knowledge of Finacle Core Banking Application.
- Responsible for providing Credit card information.
- Responsible for handling customer escalations.
Education
TYB Com -
Mumbai University
03.2012
HSC -
Maharashtra Board
02.2009
SSC -
Maharashtra Board
03.2007
Skills
- Public Relations Skills
- Business communication
- Customer Relationship Management
- Customer complaint handling
- Customer retention
- Client relationship development
- Performance ownership
- Leadership potential
- MS Office
- ChatGPT
Hobbies and Interests
- Participating in various social activities.
- Practicing various dance styles and performing in events and office programs.
- Participating in Marathon Runs and sport events.
Community Service
- In Support of the LGBTQIA Community
- Tree Plantation Drive
- Volunteering in animal rescues and rehabilitation in Mumbai, India.
Languages
- English
- Hindi
- Marathi
- Telugu
Personal Information
Date of Birth: 09/25/90
Certification
- NISM and IRDA certified
Timeline
Relationship Manager
Standard Charted Bank
11.2023 - Current
Relationship Manager
Kotak Mahindra Bank
04.2023 - 08.2023
Virtual Relationship Manager
HDFC Bank
11.2021 - 04.2023
Video Acquisition Manager
Axis Bank
08.2020 - 10.2021
Liability and Asset Products - Sales and Services
IDFC First Bank
04.2016 - 08.2020
Customer Service Executive for Savings Accounts and Credit Cards
ICICI Bank
05.2013 - 03.2016
TYB Com -
Mumbai University
HSC -
Maharashtra Board
SSC -
Maharashtra Board
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