Summary
Overview
Work History
Education
Skills
Timeline
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Yash Kothari

Mumbai

Summary

Dynamic Relationship Manager with proven expertise at Shaadi.com in enhancing customer loyalty through exceptional service and effective communication. Skilled in data analysis and problem-solving, I excel at resolving client issues and driving retention, ensuring a seamless experience that fosters long-term relationships.

Overview

7
7
years of professional experience

Work History

Relationship Manager

Shaadi.com
Mumbai
07.2024 - 07.2025
  • Client Relationship Management: Delivering exceptional customer experience to high-value clients, ensuring seamless service delivery, and addressing their needs promptly.
  • Multi-Channel Communication: Interacting with clients through various channels, including chats, emails, and calls, to provide timely support and resolve issues.
  • Data Management: Searching for and providing relevant data to clients, ensuring accuracy and relevance.
  • Meeting Coordination: Setting up meetings with prospects and internal stakeholders to drive business growth.
  • Issue Resolution: Collaborating with internal teams to resolve client issues and concerns, ensuring prompt escalation management.
  • Customer retention: Proactively managing client relationships to prevent membership cancellations, ensuring long-term retention, and loyalty.

Verification Specialist

Sterling Check
Mumbai
04.2021 - 03.2022
  • Employment verification: Obtaining employment verification from companies to validate applicant information.
  • Multi-Channel Communication: Communicating with companies, clients, and applicants via email, fax, and phone to gather verification documents.
  • Research and Investigation: Conducting research on various search engines to identify and contact companies for verification purposes.
  • Internal Collaboration: Coordinating with internal teams to ensure timely updates on task progress and completion.

Customer Delight Officer

PharmEasy - Axelia Solutions Private Ltd
Mumbai
07.2019 - 06.2020
  • Customer Query Resolution: Responding to customer inquiries via web chat and email, providing timely and accurate solutions.
  • Issue Escalation: Escalating complex customer issues to relevant departments for prompt resolution.
  • Update Communication: Forwarding updates from various departments to customers, ensuring that they are informed throughout the resolution process.
  • Customer Education: Educating customers on the application/website features, functionality, and available offers.
  • Troubleshooting: Troubleshooting technical issues and providing assistance to customers to resolve problems.

Customer Delight Officer

PharmEasy - 91 Street Media Technologies Private Ltd
Mumbai
09.2018 - 03.2019
  • Query Resolution: Respond to customer queries via web chat and email.
  • Issue Escalation: Escalate complex issues to the relevant departments.
  • Update Communication: Forward updates to customers.
  • Customer Education: Educate customers on application and website features, and offers.
  • Troubleshooting: Troubleshoot technical issues.

Education

B.COM - Commerce

KPB Hinduja College
Mumbai
07-2025

HSC - Commerce

Burhani College of Science, Commerce And Arts
Mumbai
02-2015

NIOS - Commerce

Don Bosco
Mumbai
03-2013

Skills

  • Data analysis
  • Customer service
  • Market research
  • Relationship management
  • Communication skills
  • Problem solving
  • Time management
  • Data visualization

Timeline

Relationship Manager

Shaadi.com
07.2024 - 07.2025

Verification Specialist

Sterling Check
04.2021 - 03.2022

Customer Delight Officer

PharmEasy - Axelia Solutions Private Ltd
07.2019 - 06.2020

Customer Delight Officer

PharmEasy - 91 Street Media Technologies Private Ltd
09.2018 - 03.2019

B.COM - Commerce

KPB Hinduja College

HSC - Commerce

Burhani College of Science, Commerce And Arts

NIOS - Commerce

Don Bosco

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Yash Kothari