Yash Kothavale

• Identified and resolved customer needs promptly and efficiently.
• Oversaw large team of clerical staff and set clear tasks and work objectives.
• Sourced vendors for supply,office equipments and facilities maintenance needs.
• Arranged supplies and spaces for staff meetings and trips.
• Worked with accounting to collate financial records for management team budget meetings.
• Ensured all safety regulations were followed within the hotel premises.
• Provided training to new employees on standard operating procedures.
• Coordinated with other departments to ensure efficient functioning of the hotel operations.
• Analyzed customer feedback data to identify areas for improvement in services offered by the hotel.
• Resolved customer complaints promptly and efficiently.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Answered customer inquiries regarding cafe policies and procedures.
• Balanced daily transactions on a computerized point-of-sale system.
• Conducted price checks for special orders or discounts as requested by customers.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Ensured compliance with all safety regulations within the cafe environment.

Industrial Training- Westin, Powai

• Completed training in Front office and FNB for 6months.

Front Office

• Greeted customers upon arrival and provided assistance in locating requested information or services.
• Provided general information about the hotel's amenities and nearby attractions.

Food & Beverages

• Provided excellent customer service by taking orders, serving meals, and cleaning tables as needed.
• Prepared beverages such as coffee, tea, smoothies, juices, according to standard recipes.

• Organized and set up buffet tables for outdoor events, ensuring all necessary supplies were available.