Yash Mangal

• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Managed a diverse portfolio of escrow accounts of Co-Lending of NBFCs to ensure timely and accurate settlements for all parties involved.
• Collaborated with sales teams to create customized solutions that met specific client needs in escrow management services.

• Wrote training manuals for Bank Policies and work manuals according to strict company guidelines and internal working protocols.
• Trained and mentored new employed personnel to fulfill various roles.
• Implemented differentiated instructional strategies to meet diverse learning needs of students, fostering an inclusive learning environment.

• Created and oversaw internal training programs for operations.
• Led workshops for colleagues on innovative teaching approaches that increased engagement levels among students during lessons.
• Collaborated with fellow faculty members to develop new curriculum initiatives, improving overall course content and effectiveness.
• Developed and implemented successful onboarding program.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Complied with regulatory guidelines and requirements.

dealt with various types of Customer complaints and managed publicity.

• Strengthened relationships with key clients & officials of University of Rajasthan, securing long-term partnerships and driving revenue growth.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.