Detail-oriented Quality Analyst with proven expertise in Salesforce testing and functional testing. Skilled in Agile methodologies, test strategy, and defect management, ensuring seamless quality assurance for enterprise-scale CRM implementations.
Overview
7
7
years of professional experience
Work History
Quality Analyst
Deloitte USI, Pune
Pune
02.2024 - Current
Owned end-to-end quality assurance for enterprise-scale CRM implementations, working as an Independent QA across multiple releases.
Collaborated with clients, business stakeholders, and product owners during requirement gathering to define business workflows, acceptance criteria, and test scope.
Defined and executed test strategy, test plans, and test scenarios, ensuring full coverage across functional testing, system integration testing (SIT), smoke testing, and regression testing.
Designed and executed end-to-end (E2E), story-by-story test scenarios to validate sales workflows, opportunity management, and contract lifecycle management (CLM).
Performed Salesforce Sales Cloud testing using Salesforce Lightning, validating Leads, Accounts, Contacts, Opportunities, Reports, and Dashboards.
Validated contract lifecycle and sales workflows, ensuring data integrity, system synchronization, and functional completeness across integrated systems.
Worked in an Agile / Scrum environment, actively participating in sprint planning, release planning, daily stand-ups, retrospectives, and WSR meetings.
Quality Analyst
Tata Consultancy Services, Pune
Pune
04.2023 - 12.2023
Strong understanding of SDLC and testing methodologies, with hands-on experience in functional, regression, and user acceptance testing.
Proficient in test case design, execution, test suite maintenance, and defect identification, logging, and tracking.
Actively involved in module-level test planning, requirement analysis, progress reporting, and issue tracking across releases.
Demonstrated strong attention to detail, problem-solving, and communication skills, including client demos before each release.
Quality Assurance Analyst
Wipro, Pune
Pune
08.2019 - 07.2022
Created and validated customer quotes based on client requirements for a US-based enterprise client (Spencer Stuart), including service/product allocation by site location.
Performed pricing validation of quote line items, ensuring accuracy, compliance, and alignment with customer and business requirements.
Contributed to test design and execution, including test data preparation, test suite maintenance, module-level test planning, and defect reporting.
Tracked testing progress, logged issues, and presented release demos to the client, ensuring transparent communication and high-quality deliveries.
Quality Analyst
Tech Mahindra, Pune
Pune
07.2018 - 06.2019
Configured Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and CPQ, including user groups, workflows, assignment rules, validation rules, and approval processes.
Implemented security, sharing rules, profiles, roles, page layouts, and record types to align with organizational hierarchy and business requirements.
Performed end-to-end functional testing of Salesforce features, collaborated with L3 teams for issue resolution, and supported automation testing efforts.
Executed data migration and updates using Apex Data Loader and built business dashboards and reports for operational insights.
Education
BCA (Bachelor's of Computer Application) - Computer Science
Sant Gadge Baba Amravati University (SGBAU)
Akola
07-2018
Skills
Test strategy
Test case design
Functional testing
Agile methodologies
Salesforce expertise
Integration / System Integration Testing (SIT)
End-to-End (E2E) Testing
Regression, Smoke & Sanity Testing
Test Case & Scenario Design
Story-Level Testing & UAT Support
Defect & Bug Lifecycle Management (Jira)
Salesforce Sales Cloud
Salesforce Lightning
SFDC Testing
Reports & Dashboards Validation
Contract Lifecycle Management (CLM) Testing
Opportunity & Transaction Flow Testing
Oracle Siebel CRM (Integration Validation)
Timeline
Quality Analyst
Deloitte USI, Pune
02.2024 - Current
Quality Analyst
Tata Consultancy Services, Pune
04.2023 - 12.2023
Quality Assurance Analyst
Wipro, Pune
08.2019 - 07.2022
Quality Analyst
Tech Mahindra, Pune
07.2018 - 06.2019
BCA (Bachelor's of Computer Application) - Computer Science
DC Senior Consultant at Deloitte Consulting India Private Limited (Deloitte USI)DC Senior Consultant at Deloitte Consulting India Private Limited (Deloitte USI)