Yash Panda
Senior Associate
Pune
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Senior Associate
Owens & Minor
11.2023 - Current
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Developed detailed documentation for internal procedures and processes to promote consistency among team members.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Coordinated with vendors for equipment procurement, installation, ensuring optimal service levels at competitive pricing points.
Associate Consultant
Atos
10.2021 - 01.2023
- Installed and configured operating systems and applications
- Root cause analysis of network and server related issues
- Engaged in user support interactions via telephone, chat and email platforms
- Diagnosed and resolved user system functionality issues to enable completion of desired operations
- Provided 2nd level technical support and troubleshooting to internal users
- Analyzed and defined network requirements, optimization and support for projects
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
Associate Consultant
Atos Syntel
01.2018 - 01.2021
- Responsible for analysis of contracts between healthcare providers and hospitals, PCP
- Responsible for creating database services based on contract between provider and hospitals, PCP
- Responsible for gathering, organizing and analyzing data on 'overpaid claims' on monthly basis to clients
- Responsible for running super micro for generated database services on monthly basis.
Education
M.C.A -
Sinhgad Institute of Management
Pune 06.2018 - 04.2022
B.C.A -
Shri Shivaji Science College
Amravati 06.2014 - 04.2017
Skills
Accomplishments
- Received 100% technical Quality Award
- Received SPOT recognition awards from CEO & VP of company
- Achieved 100% customer satisfaction ratio
- Promoted as GCM-2 in 9 months
Timeline
Senior Associate
Owens & Minor
11.2023 - Current
Associate Consultant
Atos
10.2021 - 01.2023
M.C.A -
Sinhgad Institute of Management
06.2018 - 04.2022
Associate Consultant
Atos Syntel
01.2018 - 01.2021
B.C.A -
Shri Shivaji Science College
06.2014 - 04.2017
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