Yash Pareek

• Supporting operations team in executing KYC verifications of customers for multiple lending partners.
• Reviewing documents collected by collection executives and doing logins.
• Assisting in income assessment of loan applicant.
• Managed over 90 logins per day.

Supervised a team of 7 members

• Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
• Handled complaints, offered appropriate solutions & alternatives within appropriate timeframes and followed up to achieve
  resolution.
• Achieved sales goals and service targets by cultivating and securing new customer relationships. Expanded market size from
  500 beds to 2000 beds within 4 months.
• Collaborated across various in-house and cross teams to maintain financial controls, plan business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Being lead focused on high growth solutions and market intelligence. Brought subject matter expertise and thought leadership on new trend, technology and future readiness. Maintained up-to-date knowledge of competitor products and pricing in market served.
• Built relationships with customers and community to establish long-term business growth.
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• Maintained records related to sales, returns and inventory availability.
• Increased sales by offering advice on purchases and promoting additional products.
• Boosted customer experiences by delivering superior customer service and issue resolution.
• Achieved perfect attendance and on-time record.
• Managed over 50 customer calls per day.