Trading , Traveling
YASH RAJ
Front Desk Office
Gurgaon ,Haryana
Summary
- Greeting and welcoming guests
- Answering and directing phone calls
- Providing information and assisting guests
- Handling guests reservations and bookings
- Processing payments, invoices, and other documents
- Maintaining equipment inventory
- Ensuring the accuracy of customer information
- Providing administrative support to the team
- Friendly and energetic Front Desk Receptionist with 6+ Month of experience providing exceptional customer service to patients in a healthcare environment. Skilled at facilitating efficient flow of patients from check-in to check-out.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior Associate Front Office
The Quorum Gurgaon
01.2024 - Current
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
GUEST SERVICE SENIOR SUPERVISOR (HOUSEKEEPING)
THE POSTCARD HOTEL & RESORTS
10.2023 - Current
- Ensuring that the standards of cleanliness are met
- Ensure outstanding customer service by promptly addressing feedback and resolving issues
- Assigning tasks, inspect work to ensure that it's up to standards, and providing training on how to best handle customer's requests
- Develop department budgets, prepare financial reports, and collaborate on promotions
- Provide leadership for a positive work environment
- Gather guest feedback, handle requests, and aim to exceed expectations
- Identify opportunities for process improvements, cost reduction, and revenue growth
- Ensure that all guest rooms and guest areas are clean according to preferred standards, and supervise the daily tasks of the housekeepers/ house person
- To organize efficient work schedules
- To keep and report the apartments to the best possible standard
- Act in a pleasant, cheerful, and courteous way and alert always
- To be responsible for coordination and monitoring the activities of Housekeeping Department
- To develop training program and train the staff to be multi-skilled.
GUEST SERVICE ASSOCIATE (HOUSEKEEPING)
THE POSTCARD HOTEL & RESORTS
10.2021 - 09.2023
- Overseas the work of housekeeping staff and ensure that everything is clean and tidy
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are done
- Scheduling staff shifts and organizing replacements as required
- Investigating and addressing complaints regarding poor housekeeping service
- Providing training to the housekeeping staff
- Motivate team members and resolve any issues that occur on the job.
JOB TRAINEE
TAJ CITY CENTRE
03.2020 - 06.2020
- Participated in comprehensive training sessions covering housekeeping standards, cleaning protocols, and safety guidelines, ensuring a through understanding of departmental operations
- Developed proficiency in maintaining guest rooms, public areas, and back-of-house spaces to meet established cleanliness standards, contributing to the overall positive guest experience
- Successfully acquired knowledge of proper usage and handling of cleaning chemicals and equipment's, prioritizing safety for both staff and guests.
Industrial Trainee
CLARKS AMER HOTEL
08.2019 - 01.2020
- I worked here as an intern and I get knowledge about Front office management, Housekeeping, Chef work and many more and it was a great experience to learn and grab new things.
Education
BACHELOR OF HOTEL MANAGEMENT - Hotel Management
QUANTUM UNIVERSITY
Roorkee, India 04.2001 -
INTERMEDIATE - undefined
TRIDENT PUBLIC SCHOOL
MATRICULATION - undefined
ST. XAVIER'S SCHOOL
Skills
Safety Knowledge
Accomplishments
- GOOGLE (Certified in Digital Marketing)
- QUANTUM UNIV. (Certificate in Future Chef Competition)
- QUANTUM UNIV. (Runner Up in Fashion Fest)
- ALISON (Certified In Catering Industry)
Interests
Trading
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Timeline
Senior Associate Front Office
The Quorum Gurgaon
01.2024 - Current
GUEST SERVICE SENIOR SUPERVISOR (HOUSEKEEPING)
THE POSTCARD HOTEL & RESORTS
10.2023 - Current
GUEST SERVICE ASSOCIATE (HOUSEKEEPING)
THE POSTCARD HOTEL & RESORTS
10.2021 - 09.2023
JOB TRAINEE
TAJ CITY CENTRE
03.2020 - 06.2020
Industrial Trainee
CLARKS AMER HOTEL
08.2019 - 01.2020
BACHELOR OF HOTEL MANAGEMENT - Hotel Management
QUANTUM UNIVERSITY
04.2001 -
INTERMEDIATE - undefined
TRIDENT PUBLIC SCHOOL
MATRICULATION - undefined
ST. XAVIER'S SCHOOL
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