Yash Rao
IT
Mumbai
Summary
Dedicated Software Implementation Specialist with strengths in customer relationship management and problem solving. Experienced in developing user manuals and conducting system testing to optimize software functionality and user experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Software Implementation Specialist
Progen ERP System Private Limited (PCS)
Mumbai
05.2022 - Current
- Implemented software solutions for clients using Progen ERP systems.
- Trained users on software features and functionalities to enhance adoption.
- Conducted system testing to ensure functionality met client specifications.
- Documented implementation processes and created user manuals for reference.
- Provided technical support during software installation and setup processes.
- Ensured compliance with industry standards while developing software solutions.
- Developed user training materials such as user manuals, tutorials, and FAQs documents.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Performed data migration from existing systems into new systems.
- Analyzed customer requirements and recommended appropriate solutions to meet their needs.
Education
Bachelor of Commerce - Accounting
Thakur College, Mumbai University
Mumbai05-2022
Skills
- Software implementation
- Progen ERP systems
- User training
- System testing
- Data migration
- Customer relationship management
- Documentation management
- Problem solving
- Effective communication
- Innovative thinking
- Business analysis
- Remote support
- Multitasking capacity
- Fast learning
- Learner analytics
- Quick learner
Affiliations
- Love playing football
- Adventures guy
Accomplishments
- Successfully implemented ERP across five plus pharmaceutical companies.
Certification
- Completed the Everest Base Camp trek
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Champion
- Game changer capability
- Fast learner
- Complete participation in all activities
Timeline
Software Implementation Specialist
Progen ERP System Private Limited (PCS)
05.2022 - Current
Bachelor of Commerce - Accounting
Thakur College, Mumbai University
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