YASH SAXENA
Account Manager
Summary
Experienced in managing Telecom Network Projects including planning, estimation, scheduling, scope definition, risk assessment, resource administration, process management and compliance with quality standards. Recognized for formulating strategies for Telecom projects; managing the project activities right from conceptualization to installation, commissioning, maintenance & troubleshooting of various Telecom equipment; engaged in installation & commissioning of Ericsson, NSN, ZTE & Huawei BSS & Transmission equipment. Worked as Project Coordinator for BSNL SWAP Rajasthan Project. Rich experience in applying solutions/policies that would meet or exceed functional, operational, performance, analytical and security requirements while minimizing technical risks in implementation. Distinguished capabilities of setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs for their services. Personable Technical Consultant with Number years helping individuals and companies better utilize technology to achieve goals. Adept at communicating complex concepts and technical roadmaps to everyone from Chief Technical Officers to Floor Workers. Accomplished at applying statistical analysis to upgrade systems and operations, without dismissing invaluable human input and intuition.
Overview
14
14
years of professional experience
Work History
EMEA Account Manager
Asentria Corporation
Mumbai
08.2023 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Educated clients on new products or services to increase customer engagement with brand.
- Identified key entry points to enhance market penetration and maximize returns.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Developed and implemented strategies to increase client retention.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Kept detailed records of daily activities through online customer database.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
Technical Manager
AIO Systems Ltd., Arm System SARL
Ivory Coast
08.2014 - 08.2023
- Engaged in roll-out/SLA of RMS System on Cellular Site of Ivory Coast, Africa
- Developed suggestions for technical process improvements to optimize resources.
- Liaised between business and technology units to manage delivery schedules for applications.
- Increased employee productivity by Number% through training and mentorship.
- Prepared status charts for daily management meetings in Excel and PowerPoint.
- Assisted product owners with prioritization of backlogs.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
- Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
- Evaluated customer impact risk, reputation risk and regulatory risk.
- Managed deliverable estimates, negotiated resource conflicts and allocated resources.
- Analyzed project-related information and made recommendations based on discoveries.
- Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
- Recruited and trained IT team members.
- Completed projects Number% faster than expected, exacting cost savings of $Number.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Created, managed and integrated application interoperability while coordinating updates and developing test cases.
- Generated earned value management data capture spreadsheets and reports for management.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Designed, implemented and monitored integration between applications while coordinating updates and developing test cases.
- Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
- Communicated project status, delivering audience messages, and change management with clients.
- Analyzed company processes to determine outsourcing feasibility.
Implementation Lead
NR Services SDN BHD
08.2012 - 08.2014
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
- Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
- Led technology roadmapping, conducting research, development, and installation according to deployment specifications.
- Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.
BSS Engineer
Yan Air Pvt. Ltd.
11.2010 - 08.2012
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Developed planning criteria for integrating and enabling new technologies.
- Developed work plans for various personnel roles based on strengths and talents.
BSS Engineer
Team Lease Ltd.
12.2009 - 11.2010
Education
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Skills
Telecom Operationsundefined
Personal Information
- Passport Number: Z3486785
- Date of Birth: 08/05/1987
Timeline
EMEA Account Manager
Asentria Corporation
08.2023 - Current
Technical Manager
AIO Systems Ltd., Arm System SARL
08.2014 - 08.2023
Implementation Lead
NR Services SDN BHD
08.2012 - 08.2014
BSS Engineer
Yan Air Pvt. Ltd.
11.2010 - 08.2012
BSS Engineer
Team Lease Ltd.
12.2009 - 11.2010
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