Yash Sevak

• Client Payment Management: Receive and process incoming cheques from clients for services rendered.
• ECS Mandate Processing: Facilitate Electronic Clearing Service (ECS) mandates for automatic payment processing.
• Document Verification: Ensure accuracy and completeness of all client documents and contracts.
• Contract Activation: Facilitate the activation of client contracts upon verification and payment receipt.
• Sales File Management: Create and maintain sales files using Excel to track client transactions and agreements.

• Customer Query Resolution: Address incoming calls from clients and callers, providing assistance and resolving queries effectively.
• Product and Service Knowledge: Develop a comprehensive understanding of Just Dial's products and services to provide accurate information to callers.
• Customer Satisfaction: Ensure high levels of customer satisfaction by addressing concerns promptly and professionally.
• Communication Skills: Utilize strong verbal communication skills to engage with callers, listen attentively to their needs, and provide appropriate solutions.

I was tasked with a special project where my role involved serving as a Subject Matter Expert (SME).

• Site Performance Management: Monitor and manage the performance of the Just Dial Ahmedabad branch, identifying and addressing any issues affecting operational efficiency and customer service.
• Track telecaller's adherence to break schedules and auxiliary time usage. Identify trends or patterns that may impact productivity or service levels and take corrective action as needed.
• Implement efficient scheduling practices to maximize telecaller's availability for calls during peak hours and minimize downtime. Adjust schedules as needed to accommodate variations in call volume and staffing levels.