Yash Sharma
BANKING
Vasai Road East
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level . Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Key Account Manager
ICICI Bank
10.2023 - Current
- Transaction Banking Group (Erst. Commercial Banking Group)
•Handling Trade Finance, CMS and Liability solutions business of corporate
•Managing portfolio of small, mid and large corporate,
including NBFCs, new age startups.
•Responsible for handling more than 10 assets clients having Working Capital limits
•Involved with corporate by providing them import and export financing products for better cash flows and Working Capital cycle
•Focus on 360° banking- to provide overall solutions to corporate include of Retail, Wealth for creating ecosystem
•Managing P2P NBFCs and co-lending accounts
•Focus on start-ups funding and solutions based on their
business model
• Digitalization of process, creating awareness to customer for making process efficient by way of using Trade Online, APIs for collections and payments.
•Engaging with various cross functional stakeholders for
efficient delivery of solutions to customers. - Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Strengthened client relationships through regular communication and effective problem solving.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain competitive edge in key accounts management.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Supported sales and reporting for large and medium-sized accounts.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education Counselor
Sharekhan limited by BNB PARIBAS
11.2021 - 10.2023
- Calling leads for the free workshop, counsel attendees to sell online training education and certify them as professional trader.
- Need to build relationship with branches and source new leads.
- Have a strong relationship with Zonal heads, Group Heads, RSM, BM, TM, in the region and create funnel for the education business.
- Channel sales will be a very important part of the portfolio (managing business through SK network) along with direct sales through his direct team.
- Make a business plan for the year, quarter and month and execute it with Centre manager across region.
- Manage day to day business by meeting team and reviewing the performance on a periodic basis to ensure sales plan and budget is achieved.
- Work closely with the team to uncover and identify growth opportunities via understanding clients business models and objectives.
- Prepare format of MIS to monitor business on day-to-day functioning and ensuring the entire sales funnel is intact and result is met.
Product Manager
Ebixcash Pvt Limited
03.2020 - 07.2021
- Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
- Increased product adoption by developing and implementing effective marketing strategies.
- Spearheaded the creation of detailed user guides for enhanced usability of newly launched products.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Booking complicated itineraries to travel across the world. Offer best suited Flights, Holidays, Accommodation, car-hire and other travel services to provide one stop shop solution for franchises.
• To compare prices of the travel products with the competition and work towards most effective way to market own products keeping in mind the value and the price of the travel product.
• Ensure correct and timely payments to worldwide suppliers as per agreed payment terms for smooth functionality of sales and operational functions.
• Act as liaison between the various departments.
• Good organizational skills with the ability to set goals for both self and others.
• Compile loss report and send to department heads and training.
• Complete roster for the team and ensure full staffing complement, minimize attrition and maximize retention.
• Barge calls on a daily basis for coaching and mentoring.
• Negotiate commissions and performance linked bonus with various Airlines, hotels and other suppliers and work towards achieving them.
• Work closely with Talent search team to source profile and organize and conduct Interviews.
Assistant Sales Manager
Thomascook india limited
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Assisted in the development of annual sales forecasts, providing accurate projections for budgeting purposes.
- Built rapport with both new and returning customers, fostering loyalty for future visits beyond the holiday season.
- Handled customer inquiries, returns, and exchanges professionally to maintain excellent customer service standards throughout the holidays.
- Boosted holiday sales by implementing effective product displays and promotional strategies.
- Prepared daily reports on sales activities and provided feedback on customer trends or issues affecting overall store performance during the holiday rush.
- Responsible for the delivering the Top line (50Cr) and Bottom line number for the region.
- Develop the Marketing programs for the region based on the overall strategy of the business.
- Increase the branding of the products to improve footfalls across retail stores and increase product recall.
- Worked with the Innovation team to generate fresh ideas for improving the processes within the business.
- Train and motivate the Sales Staff to grow the B2C and B2B business across the region.
- Spearheading holiday/travel sales for complete Mumbai/Goa, assuring a registered increase in regional sales, customer acquisition and client satisfaction Leading the sales function across 10 plus business partners
Executive
Thomascook india limited
- Manage Holiday bookings GIT/FIT and itineraries for customers, ensuring accuracy and timely delivery
- Coordinate with airlines, hotels and other travel vendors.
Overseeday-to-day operations of travel, Sales department,
including managing team. - Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
Sales Executive
India Today Group
- Attending Walk In Customers
- Assisting customers with queries and providing solutions quickly.
- Encourage customers to buy products
- Updating product inventory.
- Processing payments
- Demonstrated adaptability by quickly learning about new products or promotions to effectively communicate benefits to customers.
- Managed inventory levels by conducting regular stock checks and placing orders as necessary.
- Promoted store events and discounts, driving increased foot traffic during sale periods.
- Processed transactions accurately, ensuring correct pricing and inventory updates.
- Maintained clean and organized store environment for enhanced shopping experience.
- Supervised staff during busy shifts, delegating tasks effectively for maximum productivity.
- Restocked, rotated and visually merchandised products for maximum sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Education
Bachelor of Commerce - COMMERCE
DELHI UNIVERSITY
New Delhi, India 07.2005 - 04.2008
12th Commerce Stream -
NAVIN BHARTI SENIOR SECONDARY SCHOOL
NEW DELHI 04.2004 - 05.2005
10th -
NAVIN BHARTI SENIOR SECONDARY SCHOOL
NEW DELHI 04.2002 - 05.2003
IATA-UFTAA Standard Course -
International Air Transport Association Switzerland
MUMBAI 04.2012 - 11.2012
Skills
Sales program creation
undefinedPersonal Information
- Hobbies: Reading, Traveling, Movies, Spirituality
- Date of Birth: 03/21/87
Timeline
Key Account Manager
ICICI Bank
10.2023 - Current
Education Counselor
Sharekhan limited by BNB PARIBAS
11.2021 - 10.2023
Product Manager
Ebixcash Pvt Limited
03.2020 - 07.2021
IATA-UFTAA Standard Course -
International Air Transport Association Switzerland
04.2012 - 11.2012
Bachelor of Commerce - COMMERCE
DELHI UNIVERSITY
07.2005 - 04.2008
12th Commerce Stream -
NAVIN BHARTI SENIOR SECONDARY SCHOOL
04.2004 - 05.2005
10th -
NAVIN BHARTI SENIOR SECONDARY SCHOOL
04.2002 - 05.2003
Assistant Sales Manager
Thomascook india limited
Executive
Thomascook india limited
Sales Executive
India Today Group
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