Yash Sharma
Customer Support Engineer
Jaipur
Summary
Experienced Support Specialist in handling guest queries via email and escalating product and app issues to appropriate teams. Proficient in quickly adapting to new information, troubleshooting complex cases, and delivering effective resolutions. Strong analytical and problem-solving skills with a proven ability to enhance customer satisfaction through clear communication and efficient issue resolution.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Application Analyst
Par Technology
03.2023 - Current
- Providing email support to end users of our clients regarding their queries.
- Handling 100+ email requests a day.
- Testing our in-house developed apps for bugs and against th guest queries.
- Handling and monitoring tickets, and reporting them across our cross-functional teams if needed development.
- Documenting and helping in defining team workflows, SOP, and reports.
Maintaining case studies and assisting new team members. Taking care of Onboarding and Offboarding of clients.
Business Development Manager
AAA Industry
09.2021 - 02.2023
- Generated new business with marketing initiatives and strategic plans.
- Provide on-site and remote support to resolve any issues or challenges clients face with our product.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Build and maintain strong relationships with clients, ensuring high levels of satisfaction and repeat business.
Education
Bachelor of Science - Mechanical Engineering
Poornima College of Engineering
Jaipur, India 08.2016 - 07.2020
Skills
Freshdesk
Certification
Career Essentials in Generative AI by Microsoft
Timeline
Application Analyst
Par Technology
03.2023 - Current
Business Development Manager
AAA Industry
09.2021 - 02.2023
Bachelor of Science - Mechanical Engineering
Poornima College of Engineering
08.2016 - 07.2020
Career Essentials in Generative AI by Microsoft
Excel : Advanced Formatting Techniques
SQL Developer
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