Yash Laxman Sukhwani
Pune
Summary
Experienced Customer Service Representative with over 3 years of proven success in delivering exceptional support across various channels, including phone, email, and in-person interactions. Skilled in resolving customer inquiries efficiently, managing high call volumes, and maintaining a positive and professional demeanor under pressure. Known for strong communication skills, attention to detail, and a commitment to ensuring customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Executive
VOIS ( Vodafone - UK )
Pune
05.2023 - 06.2025
- Analyzed customer feedback data to develop strategies for improving the overall customer experience.
- Managed a team of 10+ Customer Service Representatives ensuring they provided excellent customer service at all times.
- Developed and implemented customer service strategies to improve customer satisfaction levels.
- Compiled daily, weekly, monthly reports outlining key performance indicators related to customer service operations.
- Resolved escalated customer service issues in a timely manner.
- Developed relationships with key stakeholders within the organization in order to better understand their needs.
Debt Collector
Credence Resource Management
Pune
01.2022 - 04.2023
- Best Performer of the Month
- Neutral Leader
- Passionate about my work
- Goal Achiever
Education
Bachelor of Commerce -
Himalayan University
Pune 01-2024
12th - HSC - Commerce
Sinhgad College of Arts, Commerce and Science
10th - SSC
Pandrinath High School
Skills
- Product and service knowledge
- Customer service excellence
- Inbound / Outbound call answering
- Problem Resolving
- Team management
- Customer relationship management
Accomplishments
- Maintained a customer satisfaction rate of 85% for 2022
- Organised a small event for charity
Languages
- English, Full Professional Proficiency
- Sindhi, Full Professional Proficiency
- Marathi, Full Professional Proficiency
Timeline
Senior Customer Service Executive
VOIS ( Vodafone - UK )
05.2023 - 06.2025
Debt Collector
Credence Resource Management
01.2022 - 04.2023
Bachelor of Commerce -
Himalayan University
12th - HSC - Commerce
Sinhgad College of Arts, Commerce and Science
10th - SSC
Pandrinath High School