Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Personal Information
Quote
Interests
Work Preference
Software
Languages
Work Availability
Timeline
StoreManager
Yash Vardhan

Yash Vardhan

New Delhi

Summary

Adept at driving operational excellence and profitability, I leveraged team management and inventory management skills at KFC to exceed monthly goals by 5%. My focus on guest experience oversight and strategic planning ensures high standards of service. Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

KFC
New Delhi
08.2022 - Current
  • Company Overview: KFC (Sapphire Foods Ltd).
  • Responsible for the company’s outlet performance, such as personnel management, and other services and operations.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Manage and lead the staff/team.
  • Handling P&L and budget management to ensure profitability on a given target.
  • Followed procedures for safe food preparation, assembly, and presentation while ensuring that employees adhered to policies.
  • Planning for growth for every month has been reached by the management.
  • Consistently met the monthly goal by a minimum of 5% by training FOH staff on the upselling technique.
  • Directed restaurant operations, entailing food and beverage, budgeting and cost control, inventory, and customer relationships, to ensure maximum profitability and the provision of quality services with satisfaction levels.
  • Set a strategic direction for the restaurant, with emphasis on achieving operational objectives by contributing information and recommendations to strategic plans and reviews.
  • Identify and resolve problem situations as a final point of escalation.
  • Ensuring guest satisfaction.
  • Training and evaluating staff performance.
  • Estimate consumption, forecast requirements, and maintain inventory.
  • Control costs, and minimize waste.
  • Monitor operations, and initiate corrective actions.
  • Implement innovative strategies to improve productivity and sales.
  • Developing menus in conjunction with the chef and head sommelier.
  • Assigning tasks, coordinating work shifts, timetables, and staff leave.
  • Overseeing the work of the kitchen and dining room teams.
  • Ensuring hygiene and safety standards are met.
  • Provide leadership to all team members to ensure efficient operation.

Duty Manager

Inox Leisure Ltd
01.2019 - 08.2022
  • Taking care of the entire operation to handle business as well, in a profitable manner.
  • Monitoring and making sure that there is a smooth running of customer service areas and satisfaction.
  • Responsible for ordering the food for the outlet.
  • Managing a team of 35 or more members.
  • Ensure the highest level of customer satisfaction.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Followed procedures for safe food preparation, assembly, and presentation while ensuring that employees adhered to policies.
  • Maintained inventory control of all products, and enforced all food sanitation procedures.
  • Structured and maintained a safe working environment.
  • Establish relationships and network with customers through high standards of customer service, with a personalized approach.
  • Networking with brand owners, existing, and potential mall managements.
  • Manage the store to achieve sales objectives and retail KPIs.
  • Visibility on the shop floor with the sales team, clients,
  • Review sales results against the budget, with an action plan to achieve the desired performance.
  • Work with the Regional Marketing and Communications Team to ensure the overall marketing and communication strategy is aligned with store needs.
  • Propose and implement necessary actions, events, and activities to achieve sales targets.

Client Relationship Manager

O&G skills India Pvt Ltd
Delhi
02.2017 - 12.2018
  • Addressing customer concerns and complaints.
  • Building long-term relationships with key clients.
  • Regular meetings with clients to ensure that they are satisfied.
  • Collaborate with internal teams (Operations, Sr. Management) to address client needs.
  • I solved client queries and generated ideas to improve client challenges and issues.
  • Reviewed the client's complaints and initiated solutions in an effective and timely manner.
  • Work with cross-functional team leaders for the successful implementation of quality learning and continuous improvements.
  • Generation of the dashboard based on customer requirements.
  • Work on monitoring the queue with customer queries.
  • Closely work with the Region SPOC and the client.
  • Own the communication and progress updates on the process, assess performance against goals, and deliverables.
  • Regularly review product quality, and research new vendors.
  • Responsible for P&L management, customer relationships, branding, and positioning of the restaurant, providing leadership, and setting targets in line with the company's vision and mission, ensuring the long-term business goals are achieved.

Shift Manager

Haldiram’s
New Delhi
12.2014 - 11.2016
  • Responsible for the overall business of the store.
  • Developed and executed strategies to achieve financial objectives, resulting in a 5% increase in total annual sales, and an 8% reduction in operating costs.
  • Implemented customer feedback to improve customer experience by 20%, resulting in a 10% increase in customer loyalty.
  • Maintain accurate records of transactions, sales, inventory, etc.

F&B Assistant

Hyatt Regency
New Delhi
05.2013 - 02.2014
  • Service of food and beverage in the food and beverage outlets: banqueting, restaurant, and bars.
  • Carry out cleaning duties.
  • Meet and greet guests on arrival.
  • Perform all duties and responsibilities in a manner that ensures your safety, and that of others in your workplace.
  • Ensure the highest level of customer satisfaction in food and beverage.
  • Carry out any other reasonable duty to assist in the smooth running of the hotel.
  • Maintain a high customer service focus by approaching your job with the customers always in mind.
  • Understand dietary requirements, and offer appropriate suggestions.
  • Contribute ideas and suggestions to enhance operational and environmental procedures in the hotel.
  • Actively promote the services and facilities of hotels to guests and suppliers of the hotel.
  • Confidently know the food and beverage menu contents, and explain them in detail to guests.
  • Complete checklists on product knowledge.

Education

Bachelors - hospitality management

PT University
India
01.2013

Intermediate - Physic, chemistry & Mathematics

UP Board
India

Skills

  • Operations
  • Team management
  • Team training
  • Customer relationship
  • Vendor management
  • Inventory Management
  • Profit and Loss analysis
  • Food safety
  • Core Audits
  • New product launch execution
  • Aggregators Management
  • People management
  • Food safety and hygiene practices
  • Sales Report Preparations
  • Guest experience oversight
  • Purchasing
  • Cost control
  • Employee retention
  • Budget planning
  • Inventory management
  • Operations management

Certification

  • Level 2 and Level 3 Training (Food Safety / Health & Safety)
  • Fire Fight Training, Delhi
  • TTT at KFC & Inox
  • Inox F&B Workshop Gurugram
  • F&B certification William's Grants India at Hyatt Gurugram
  • First aid at work (Inox)

Accomplishments

  • Awarded for Best RGM in Quarter 3 and 4 to achieve the highest EBITDA
  • Recognized by the CEO for achieving an A+ in all core audits
  • Pre-opening member of the Food and Beverage department at Hyatt Regency, Gurgaon
  • Helped in the successful opening of room service, Regency Club
  • Selected as the best trainee for 2012-2013 at Trident Jaipur
  • Received an appreciation letter from the front office department for excellent work during training
  • Recognized by the Human Resource department for excellent work during training
  • Received an appreciation letter from the General Manager of Trident Jaipur
  • Successfully completed the Spirits Masters class (William Grant & Sons)
  • Recognized as a Hystar Team Member by Hyatt Corporation

Languages

  • English
  • Hindi

Personal Information

  • Father's name: Mr. Vikas Kumar
  • Date of Birth: 01/11/1990
  • Nationality: Indian

Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Interests

Travelling

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Personal development programsCareer advancementWork-life balanceCompany CultureHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPaid sick leavePaid time off

Software

Sap

Languages

Hindi
Native language
Hindi
Intermediate (B1)
B1
English
Upper Intermediate (B2)
B2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Restaurant General Manager

KFC
08.2022 - Current

Duty Manager

Inox Leisure Ltd
01.2019 - 08.2022

Client Relationship Manager

O&G skills India Pvt Ltd
02.2017 - 12.2018

Shift Manager

Haldiram’s
12.2014 - 11.2016

F&B Assistant

Hyatt Regency
05.2013 - 02.2014

Bachelors - hospitality management

PT University

Intermediate - Physic, chemistry & Mathematics

UP Board

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