Summary
Overview
Work History
Education
Skills
Timeline
CO-CURRICULAR ACTIVITIES
Generic
Yasha Bhadauriya

Yasha Bhadauriya

Facility Executive
Bangalore

Summary

Dynamic and dedicated professional with over 6 years of experience in the hospitality industry, complemented by a recently completed MBA in Human Resources. Proven track record in delivering exceptional customer service, managing diverse teams, and enhancing operational efficiency. Strong interpersonal skills and HR expertise will support a transition into a Human Resources role focused on talent management, employee engagement, and organizational development. Committed to fostering positive workplace environments and driving strategic HR initiatives that align with business objectives.

Overview

8
8
years of professional experience

Work History

Receptionist

JLL, Jones Lang LaSalle at Google
06.2025 - Current
  • Managed incoming emails by efficiently directing client inquiries to the appropriate team members based on their specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Independently managed event operations using the GEMS (Google Event Management System) tool. Closing 80% of the tickets per day.
  • Handled end-to-end event coordination, from planning to execution.
  • Managed facility-related customer requirements with efficiency.
  • Acted as a liaison between clients and facility teams to ensure seamless communication.
  • Collected and analyzed employee feedback to enhance facility initiatives and services.
  • Organized community-building activities, events, and networking opportunities to foster employee engagement and collaboration.
  • Managed multiple tasks and met time-sensitive deadlines.

Facility Executive

Cushman & Wakefield at Standard Chartered
07.2024 - Current
  • Conducting induction and orientation for new joiners.
  • Sustainability initiative, employee engagement, facilities, and workplace management.
  • Organizing and assisting with training for different teams.
  • Serve as the first point of contact for teams and tenants, addressing their needs and concerns.
  • Responsible for logging tickets, tracking the progress, updating, and 100% closing the tickets as per the status.
  • Organize community-building activities, events, and networking opportunities.
  • Considering the budget before planning for the events and other meetings.
  • Collaborate with external partners and vendors for event logistics.
  • Plan, coordinate, and execute 100% of events such as workshops, seminars, social gatherings, town halls, and summit events.
  • Time management according to the number of events and tasks.
  • Provide induction of the facilities, and tours as well.
  • Providing a welcoming environment at the workplace.
  • Mentored junior team members in best practices for facility administration, developing future leaders in the field.
  • Improved customer satisfaction by addressing concerns promptly and professionally.

Facility Executive

CBRE at Standard Chartered
03.2022 - 06.2024
  • Building and nurturing relationships with members and tenants.
  • Organize community-building activities, events, and networking opportunities.
  • Provide induction of the facilities, and tours as well.
  • Assist with workplace setup, and any technical or administrative needs.
  • Serve as the first point of contact for community members, addressing their needs and concerns.
  • Collaborate with external partners and vendors for event logistics.
  • Plan, coordinate, and execute 80% of events, such as workshops, seminars, social gatherings, and summit events.
  • Keep the employees informed about upcoming events, updates, and important announcements.
  • Gathering 60% of feedback from employees to improve the facilities, initiative, and services.

Guest Service Associate

Ritz Carlton
03.2021 - 11.2021
  • I worked as a service desk associate and managed issues raised by customers.
  • Responsible for logging tickets, tracking the progress, updating, and closing the tickets as per the status.
  • Handle voice calls and email requests from users.
  • Contact users when needed to progress or close tickets.
  • Managing online food and service orders.
  • Reviewing and handling customer feedback and queries.

Guest Service Associate

Outlet Blue Terrain, Novotel & Ibis
08.2019 - 03.2021
  • Taking care of table reservations.
  • Taking care of guests' food and beverages. Operation's equipment and amenities.
  • Guest feedback regarding food and service, both personal and on the online portal.
  • Guest preference, menu setup, order follow-up, bill settlements, event management, and customer service.
  • Follow the standard services of the company.
  • Compare the quality of service that we are providing.
  • Onboarding and training new employees and staff.

Industrial Training

Le Meridian
12.2017 - 05.2018
  • Completed Internship at Le Meridian Bangalore from Dec 2017 to May 2018 in all the four core departments namely - Front Office, Food and Beverages Service, Housekeeping and Food Production.

Vocational Industrial Training

Taj Chandigarh
06.2017 - 07.2017
  • Completed vocational Training in Food and Beverage Department in Taj Chandigarh.

Education

MBA - Human Resources Management

Narsee Monjee Institute of Management Studies
Mumbai, India
04.2001 -

Bachelor of Science - Hotel Management & Catering Technology

Chandigarh Group of Colleges
Chandigarh, India
04.2001 -

Senior Secondary - Arts

City Public Senior Secondary School
Uttar Pradesh
04.2001 -

High School -

City Public Senior Secondary School
Uttar Pradesh
03.2012

Skills

Terrific interpersonal and communication skills

Timeline

Receptionist

JLL, Jones Lang LaSalle at Google
06.2025 - Current

Facility Executive

Cushman & Wakefield at Standard Chartered
07.2024 - Current

Facility Executive

CBRE at Standard Chartered
03.2022 - 06.2024

Guest Service Associate

Ritz Carlton
03.2021 - 11.2021

Guest Service Associate

Outlet Blue Terrain, Novotel & Ibis
08.2019 - 03.2021

Industrial Training

Le Meridian
12.2017 - 05.2018

Vocational Industrial Training

Taj Chandigarh
06.2017 - 07.2017

MBA - Human Resources Management

Narsee Monjee Institute of Management Studies
04.2001 -

Bachelor of Science - Hotel Management & Catering Technology

Chandigarh Group of Colleges
04.2001 -

Senior Secondary - Arts

City Public Senior Secondary School
04.2001 -

High School -

City Public Senior Secondary School

CO-CURRICULAR ACTIVITIES

Recognized for “Facility Spot light award” CBRE in 2024. Hosted cultural event. Participated in CSR activities. Recognized for Top 5th Rank in MBA assignment. Recognized for “Better together award” SCB in 2023. Recognized for “Facility Spot light award” CBRE in 2023. Appreciated with “Silver medal” for 2nd highest merit holder. Posted as Head Coordinator of student council of college by DSW Department. Appreciated for participating in live Project of front office on Parivartan.

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Yasha BhadauriyaFacility Executive