Yashas B
Business Analyst
Bengaluru
Summary
Business Analyst with 5 years of experience with multiple product-based companies with good communication skills and a team handling experience. Looking forward to building a long-term career with an organization which offers continuous challenges, excellent growth prospects and which will enhance skills and to acquire new skills.
Overview
3
3
Languages
7
7
years of professional experience
5
5
Certificates
Work History
Partner Programs & Custom Tools Support Analyst
Oracle
Bengaluru
10.2021 - Current
- Working as Analyst for Partner Programmes and Custom Tools Support (GPSO). I am taking care of Oracle partner store, partner programmes, and enrollment functional and technical issues as accountable team member of the PCC team.
- Specialized in Enrollments and Programmes Functioning problems
- Specialized in Oracle partner store Technical issues
- Engaged in handling issue like User Registration, User access, User account, User Management
- In addition to my regular production duties, I actively participate in daily and weekly reports that are delivered to management.
- Identified process gaps and system issues and provided input on process improvement to management and relevant teams.
- Connected with internal teams to escalate & resolve operational requests by identifying necessary workarounds and providing systemic issue resolution.
- Worked with support team to get issues consolidated and helped in getting them resolved from the development team which reduce additional efforts of creating more request
Global Partner Experience Specialist
Oracle
Bengaluru
12.2019 - 10.2021
- Specialized Enabling benefits to partners, such as universal credits for Oracle PaaS and IaaS environments for testing, development, and demonstration purposes. Report filtration and provisioning for SaaS/Universal Credits
- Specialized in processing resell rights for Oracle partners. Understand criteria and expertise attained that must be met by partners to resell Oracle software, hardware, or cloud services, and perform required operational steps to process partner enrollments for corresponding resell rights to them.
- Handled various processes like
- Oracle Validated Integration Process (OVI)
- OPN Unlimited Cloud Learning subscriptions (UCLS)
- Partner Finder profile review, Enabling technical support
- CSI Extension
- Single-use exam vouchers for partners, which could help partners register themselves in Oracle Training Centre
- Handled Tier 3 partner-specific operational tickets from PartnerHelp (Tier 2)
- Process Documentation
- Partnerhelp Q coordinator
Business Analyst
Kushii Radiance
Bengaluru
01.2017 - 12.2019
- End to End Business Management, Kushi Radiance Private Limited.
- Worked with Amazon and flipkart as seller.
- Managed end to end book business which includes selling, Listing and customer service.
- Pricing book according to market value and listing in seller accounts on Amazon and Flipkart.
- Managing multiple reports like Inventory reports, Sales reports, and Tax reports.
Education
BACHELOR OF COMMERCE (BCOM) -
07.2012 - 2015.05
GPA: 50
01.2010 - 2012.05
GPA: 53
10TH (SSLC) -
GPA: 53
Skills
Team player
Certification
Process Improvement
Timeline
Excel Lookup Functions in Depth
01-2022
Excel for Business Analysts
12-2021
Partner Programs & Custom Tools Support Analyst - Oracle
10.2021 - Current
Writing Customers Service Emails
06-2021
Process Improvement
05-2021
Strategic Thinking
05-2021
Global Partner Experience Specialist - Oracle
12.2019 - 10.2021
Business Analyst - Kushii Radiance
01.2017 - 12.2019
BANGALORE UNIVERSITY - BACHELOR OF COMMERCE (BCOM),
07.2012 - 2015.05
PRE-UNIVERSITY EDUCATION, KARNATAKA STATE BOARD - ,
01.2010 - 2012.05
KARNATAKA STATE BOARD - 10TH (SSLC),
APPLICATIONS AND TOOLS
- OSVC (Oracle Service Cloud)
- Fusion
- SPM (SQL Plan Management)
- OPC (Oracle Public Cloud)
- Radar
- Q tool
- Universal Dashboard order tracker
- Install Base
APPLICATIONS AND TOOLS
- OSVC (Oracle Service Cloud)
- Fusion
- Oracle Store Platform Portal
- Radar
- Q tool
- Universal Dashboard order tracker
- Install Base
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