Yashas M
Bengaluru
Summary
Experienced professional with a strong background in customer service, debt recovery, and business development, demonstrating excellent communication and interpersonal skills. Proven ability to manage CRM tools effectively and coordinate between teams to ensure smooth operations and high customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Development Executive
Jana Small Finance Bank
Bengaluru
06.2024 - 06.2025
- Acquired new customers, increasing bank’s book size through fixed deposits and accounts.
- Promoted General, Health, and Life Insurance products to enhance cross-selling opportunities.
- Achieved consistent targets, contributing 20–30% of monthly branch business.
- Conducted field marketing and local promotions to generate quality leads.
- Maintained lead tracking and performance reporting using Microsoft Excel.
- Established strong client relationships, ensuring high customer satisfaction and retention.
Associate
Vcatch
Bengaluru
02.2023 - 08.2023
- Hands on CRM tools to track and manage inbound, outbound and contacting via email to assist customers with debt recovery and other queries.
- Established a friendly environment with new and existing customers through warm, personable and knowledgeable phone interactions.
- Coordinated with field collection agents for customer visits.
- Supervised day-to-day operations and handling customers queries.
- Administered company software, ensuring smooth backend operations.
Education
BCA - Bachelor of Computer Applications
Seshadripuram College
Bengaluru11.2023
PUC - Science (PCMC)
Narayana PU College
Bengaluru03.2015
Skills
- Leadership and management
- Customer acquisition and retention
- Lead generation strategies
- Interpersonal communication
- Cross-selling strategies
- Sales and marketing
Certification
- Google Cloud Certification (Pursuing)
- Certification in 3D Animation & Modelling
- Certification in Computer Networks
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Hobbies and Interests
Gaming, Travel, Photography, Extreme Adventures, Sports
Timeline
Business Development Executive
Jana Small Finance Bank
06.2024 - 06.2025
Associate
Vcatch
02.2023 - 08.2023
BCA - Bachelor of Computer Applications
Seshadripuram College
PUC - Science (PCMC)
Narayana PU College
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