Yashashri Pagdal

Title: Salesforce Business Analyst

Client: British Petroleum

• Expertise in Salesforce Service Cloud, including flows, validation rules, approval processes, custom formulas, page layouts, and record types, optimizing system usability.
• Gather and analyze requirements using various techniques, review designs, and create business documents; study current business practices and requirements, and suggest viable solutions to meet business requirements.
• Validate the dataset shared by client and import the data with the respect of project requirement via Data Loader
• Post validation checks with the help of SFDC IDs
• Focused on case management within Salesforce Service Cloud, utilizing a range of functionalities.
• Ability to effectively understand the business problem and translate it for Salesforce implementation
• Engaged in Saviynt requests, primarily focusing on enterprise role management and entitlement value updates
• Responsible in creation of use cases, user story, acceptance criteria and review of test plan.

Title: Salesforce Administrator

Client: ADECCO

• Specialized in testing different integration flows ensuring seamless communication and data exchange between systems.
• Performed Smoke testing, pre-production testing, and actively participated in production go-live testing to ensure the stability, functionality, and reliability of systems before and after deployment.
• Participated in configuring Service Cloud functionalities such as creating handoff queues, email templates, approval processes, flows, Service Catalogs, establishing LOV values etc
• Salesforce administration tasks such as user management, security settings, roles, profiles, permission sets, and data management. Emphasize your ability to maintain data integrity, security, and system performance within the Salesforce platform.
• Maintained data quality by identifying and deleting or merging duplicate records, and cleansing, and updating inaccurate data
• Created/updated Process builders/flows, Approval Process, designed Workflows for automated lead routing and Email Alerts.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Designed and developed complex Validation rules, Assignment Rules, Tasks, Field Updates, Emails alerts to track customer related tasks and activities.
• Created Role-based Page layouts, Record Types, Custom Tabs, Reports and dashboards as per the client and application requirements.

• Designed Framework from scratch using Data Driven framework with PageFactory based design pattern using Selenium WebDriver, JAVA, TestNG and MAVEN for Conferencing Project.
• Expertise on Jenkins tool for execution of various test cases and GIT as a code management tool
• Writing and Executing Test cases for different type of Scenarios by gathering the latest document and generating the Scripts for Automating the Application.
• Segregate sanity, smoke, and regression test cases.