Yashashwini S
Bengaluru
Summary
Over 10 years of experience in banking operations, account management, and KYC compliance, with a proven track record managing large corporate and HNI client portfolios. Enhanced operational efficiency through CMS optimization and improved account services, achieving a 20% increase in product cross-selling. Skilled in Valuation, Strategic Planning, and Financial Modeling. Adept at leading teams, resolving escalations, and mentoring staff, resulting in a 95% resolution rate for customer complaints. Demonstrated capabilities in Compliance Monitoring and Risk Analysis. Highly proficient in MS Excel, TALLY, SAP (FICO), CRM applications, and data science (SQL, Python).
Overview
11
11
years of professional experience
1
1
Certification
Work History
M3 – Priority Banking (Services/Ops)
Kotak Mahindra bank ltd
04.2023 - Current
- Onboarding priority clients for SA/CA/Demat and trading accounts.
- Punching SIP and STP
- Prepare portfolios of high-net-worth individuals and released them on time.
- Prepare Capital Gain statements based and released them after every financial year.
- Analyzed client requirements and prepared investment proposals to clients.
- Carefully allocated funds into equity and debt to meticulously meet the markets volatility.
- Cautiously observing the market and executing trades to purchases and sell products to satisfy client needs.
- Executing trades in order to execute 'Bonus stripping' in order to reduce taxation for the clients.
- Constant interaction with high-net-worth individuals in satisfying their queries and requirements.
- Maintaining Quality in Service by ensuring finesse in response / resolution.
- Provide support to the company and/or Management by Maintaining existing accounts through excellent client service, creating and maintaining, obtaining required documentation.
- Ensuring all customers of the banks are KYC compliant and fulfilling Internal Audit and Internal control requirements.
M3 - Wholesale Banking (Services/Ops)
Kotak Mahindra bank ltd
04.2023 - Current
- Executed account openings for Pvt Ltd, LLP, and Escrow accounts, managing Large Corporates, Mid-Market, and BFIG portfolios, onboarding over 150 accounts monthly and enhancing segment coverage by 20%.
- Optimized Cash Management Systems (CMS), achieving a 30% reduction in transaction processing time and boosting operational efficiency.
- Conducted KYC and AML verification for various account types, including foreign KYC for SNRR accounts, reducing compliance discrepancies by 25% and ensuring 100% regulatory adherence.
- Coordinated with stakeholders such as Relationship Managers and backend operations, improving client servicing and interactions, leading to a 15% increase in client satisfaction.
Manager-Aspire Relationship Manager
RBL BANK LTD
12.2021 - 12.2022
- Managed a portfolio of HNI clients, delivering exceptional customer service and achieving a 20% increase in cross- selling success rates, surpassing branch targets.
- Processed REKYC for diverse account types, ensuring comprehensive compliance and reducing processing errors by 15%.
- Collaborated with central and internal audit teams to ensure rigorous adherence to regulatory standards, enhancing overall audit efficiency by 10%.
- Cultivated existing CA relationships and onboarded them onto CMS, resulting in a 25% growth in account engagement and improved client retention.
- Provided tailored investment advice based on thorough client requirement analysis, facilitating high-value transactions and conducting enhanced due diligence for high-risk categories.
Deputy Manager- Branch Authorized(ops)
IDFC FIRST BANK LTD
07.2019 - 08.2021
- Managed a team in addressing customer complaints and senior management escalations, achieving a 95% resolution rate and enhancing client satisfaction.
- Conducted AML/KYC formality reports on questionable accounts, improving compliance processes and reducing risk exposure by 20%.
- Facilitated Finance and UAT testing, ensuring the robustness of banking systems and smooth product deployments.
- Delivered product demonstrations and presentations on CMS and electronic banking services, boosting product adoption by 25% and driving successful cross-selling.
- Revamped and applied customer risk rating criteria with KYC management, resulting in a 15% increase in risk assessment accuracy.
Assistant Manager
AXIS BANK LTD
05.2016 - 12.2018
- Oversaw daily banking operations and customer servicing, enhancing operational efficiency and improving client satisfaction scores by 10%.
- Updated customer profiles in the CRM application, ensuring data accuracy and contributing to a 20% reduction in processing errors.
- Implemented modifications to core banking solutions and operational processes, optimizing system performance and reducing transaction time by 15%.
- Ensured strict adherence to KYC documentation requirements, maintaining 100% compliance with regulatory standards and minimizing risk.
Data associate
Commonfloor
01.2015 - 12.2015
- Verified data accuracy by cross-checking with multiple sources, enhancing data integrity and reducing errors by 25%.
- Contacted clients to gather and confirm information, resulting in a 30% increase in data completeness and reliability.
- Edited and updated data on the Commonfloor website, ensuring up-to-date and accurate information for users and improving site credibility.
- Ensured seamless data presentation on the website, leading to a 20% reduction in user-reported issues and improving overall user experience.
Education
Master of Business Administration -
Visvesvaraya Technological University
01.2014
Bachelor of Business Management -
Bangalore University
01.2012
Skills
- Financial Data Analysis
- Valuation Techniques
- Complex Financial Modeling
- Economic and Financial Research
- Industry Trend Analysis
- Compliance Monitoring
- Regulatory Compliance
- Risk and Business Analytics
- Credit Risk Assessment
- Portfolio Risk Evaluation
- Data-Driven Insights
- Credit Policy Development
- Credit Strategy Implementation
- Stakeholder Management
- Strategic Planning
- Quantitative and Qualitative Analysis
Certification
- Currently pursuing a Corporate Credit Analyst certification from Eduzi Academy
- Investment Banking and KYC/AML Certification from Udemy (In Progress)
Technical Skills
- MS Excel
- DTP
- Tally
- SAP (FICO)
- Data Science (SQL, Python)
- Finacle Core Banking
- CRM
- SFDC (Salesforce)
- TCS (BANCA)
Timeline
M3 - Wholesale Banking (Services/Ops)
Kotak Mahindra bank ltd
04.2023 - Current
M3 – Priority Banking (Services/Ops)
Kotak Mahindra bank ltd
04.2023 - Current
Manager-Aspire Relationship Manager
RBL BANK LTD
12.2021 - 12.2022
Deputy Manager- Branch Authorized(ops)
IDFC FIRST BANK LTD
07.2019 - 08.2021
Assistant Manager
AXIS BANK LTD
05.2016 - 12.2018
Data associate
Commonfloor
01.2015 - 12.2015
Master of Business Administration -
Visvesvaraya Technological University
Bachelor of Business Management -
Bangalore University
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