YASHASVI CC
Summary
Experienced Senior Content Analyst with over 4 years in Corporate Actions and client service operations. Specialises in operational quality management, root cause analysis, and process improvement. Drives continuous improvement initiatives, delivers actionable insights, and collaborates with cross-functional teams to enhance customer experience and operational efficiency. Utilises SQL and Python for automation and data analysis.
Overview
4
4
years of professional experience
Work History
Senior Content Analyst
London Stock Exchange Group (LSEG)
01.2022 - Current
- Managed end-to-end lifecycle of equities, ETFs, and mutual funds, upholding data integrity and adherence to operational quality standards.
- Delivered qualitative and quantitative insights to leadership teams, enabling faster business decision-making and improved operational visibility.
- Created and maintained Salesforce reports and dashboards to track operational performance, quality metrics, and case trends.
- Processed and managed 1000+ corporate action events, including dividends, rights issues, bonus issues, spin-offs, and stock splits, ensuring high accuracy and compliance.
- Conducted Root Cause Analysis (RCA) for recurring cases and implemented corrective actions that improved overall process quality.
- Collaborated with Quality & Service teams to identify and reduce duplicate cases, enhancing overall operational efficiency.
- Assisted in monitoring key operational metrics and identifying process gaps through data analysis and trend tracking.
- Worked closely with operations and support teams to improve reporting accuracy and productivity measurement.
- Contributed to continuous improvement and process optimization initiatives to reduce rework and improve turnaround efficiency.
- Participated in process review discussions and improvement ideations aligned with operational excellence objectives.
- Assisted in documenting and maintaining process workflows, operational guidelines, and knowledge materials.
- Delivered structured training sessions for new joiners, improving onboarding effectiveness and operational readiness.
Education
MBA - Finance & Business Analytics
Dayananda Sagar College of Engineering
BangaloreB.Com - Finance & Business Analytics
SDM College
UjiriSkills
- Operational Excellence
- Quality Assurance
- Process Improvement
- Data Analysis & Metrics Tracking
- Salesforce service
- Data analysis
- Training delivery
- Content Strategy
- Stakeholder Management
- Process Documentation
- SQL & Python (Learning)
- Knowledge transfer
Websites, Portfolios and Profiles
linkedin.com/in/yashasvi-gowda-902076210
Languages
English
Proficient
C2
kannada
Proficient
C2
Interests
- Chess
- National Kabaddi Player for College
- All India University Player for Soft Ball
Timeline
Senior Content Analyst
London Stock Exchange Group (LSEG)
01.2022 - Current
MBA - Finance & Business Analytics
Dayananda Sagar College of Engineering
B.Com - Finance & Business Analytics
SDM College