Yashasvi Deepak

• Leading delivery for AML and KYC operations and managing team of 13+ AML Investigation specialists and overseeing their daily completion of KPI’s within service levels.
• Established key relationship with business stakeholders and managed business related escalations on GFCC (Global financial crimes compliance), PEP , Business banking related escalations, Negative media and OFAC Sanction escalations.
• Engaged in thought leadership and detailed execution on diverse projects including migration of 1 STOP from Technology Enhanced due diligence (TEDD) platform.
• Identified areas of risk and made recommendations on operational improvements, quality assurance and brainstormed automation ideas crucial to mitigate risk.

• Managing and leading two teams towards high business impact- Production team 25+ fraud investigators(direct reports) and quality control team/SME and training team of 7 SME’s .
• Successfully set up the internal quality control team in Bangalore for team FCOI, defining workflow and procedures, building various Quality control reporting dashboards and checklists .
• Worked on pre audits to measure exam readiness and provided valuable insights to improve process workflow.
• Collaborated with multiple stakeholders including India, Philippines and US business partners and technology team on building a new tool Integrated case management and facilitated UAT testing.
• Facilitating training for a newly set up site in Westerville, Ohio .
• Involved in capacity planning, volume projections, headcount planning and recruitment.
• Conducting coaching/feedback sessions,conducting monthly 1 on 1 discussions, mid year and annual performance reviews.
• Conducting Interviews and facilitating the Onboarding process for new hires and ensuring trainings and transitions within the ramp up timelines.

Projects:

• Championed automation of several fraud queues including credit card fraud to detect non fraud cases and remove these cases from volume inventory to reduce overall annual volumes, to reduce SLA misses contributing to FTE saves.
• Actively involved in the sitewide fungibility project as part of retention strategy to help cross skill employees within various other functions to ensure 100% employee utilization.

• Perform Anti Money Laundering research to understand source of funds the customer brings in to Chase along with the countries that the customer has transacted with .
• Analyzing the risk the customer brings to the bank and submitting periodic reviews/Annual reviews and decision making on retention of customer’s relationship with the bank.
• Identifying patterns and trends consistent with money laundering, terrorist financing, and other types of suspicious activity.
• Identifying the threat the customer poses to the bank and escalate to the concerned US regulatory body which includes OFAC(customers transacting with OFAC sanctioned nations), politically exposed person(PEP), negative media and GFCC(suspicious cash activities).
• Process trainer for new joinees in Bangalore and US and conducted multiple training batches for over 60 specialists and conducted quality checks for the team.
• Conducted train the trainer session to reduce process knowledge gaps in training batches and standardizing the training material.

Projects:

• LEAP Project(Leadership Acceleration Program)- Led a low performing team(contractors) and got them upto speed with a 30% improvement in their efficiency and significant improvement in their quality in less than 2 months and was able to get them converted successfully as FTE and handled the team for 1 year.
• Worked with the continuous improvement team on compiling the procedures for Business banking due diligence unit and Consumer banking due diligence and integrating them and building standard working instructions in line with the LMOS standards.
• Worked closely with the tech team in helping them understand the automation requirements and workflow design for automation of queues involving low risk customers.

• Involved in the end to end process of First home owners Grant (FHOG) which includes analyzing the eligibility of the customers for the grant, coordinating with various channels (Branch/Brokers/ in Australia) to acquire specific information from their customers in order to be compliant with the policies of the State revenue office (Government of Australia) to get the grants sanctioned to the customers before the deadline of the loan settlement.
• Risk Management involving simultaneous coordination/interaction with various teams (settlements, drawdowns, and progress drawdowns) in India and Melbourne to mitigate duplication of payments or Miss -Settlements.
• Active involvement as an agent to the state revenue Office by taking full ownership for the customer information submitted to the government of Australia to obtain the funds and make the payment to the customer’s loan account.

• Responsible for handling over thirty end- to-end online projects across various verticals including several healthcare projects for markets world-wide and worked closely with over 50 clients (other market research firms) and obtained project bids from vendors.
• Won several projects at the bidding stage(RFP stage) by defining target markets and opportunities within them, critical analysis of pricing that should be provided to the client and also the delivery capacity that can be offered compared to the competitors thereby fetching a total business of $169,527.00 in 6 months(Aug2014-Jan 2015).
• Managed the day-to-day field operations required to implement projects within their unique research design specifications and within allocated timelines .