YASHASVI PANDEY

Experienced IT Service Management and Infrastructure Support professional with over 5 years of expertise in incident management, technical support, and cloud-based identity and access management. Proven track record in managing P1–P3 incidents, leading root cause analysis, and driving service delivery improvements in ITIL-aligned environments. Skilled in Microsoft Azure, Office 365, SailPoint IIQ, ServiceNow, and Power BI. Demonstrated ability to streamline JML processes, automate provisioning, and deliver Tier 2/3 support across enterprise applications and SaaS platforms. Strong communicator and cross-functional collaborator, with a focus on operational excellence, security compliance, and customer satisfaction.

• Recognized as the individual owner and contributor of the published Contextual Master at TCS; awarded by leadership for initiative and excellence.
• Consistently ranked as a top performer, receiving multiple certifications and performance-based perks for exceptional contribution to team and project success.
• Awarded multiple “Best Performer” recognitions for providing outstanding support and demonstrating proactive problem-solving in critical situations.
• Achieved TCS Xcelerate Warrior Certification for leading key process improvements, driving operational efficiency, and supporting cross-functional initiatives.

• SCCM – (2025)
• Generative AI – (2024)
• ITILv4 Certification – (2024)
• AWS Cloud Computing – (2023)
• SQL – (2021)
• Networking Fundamentals – (2021)
• JAVA – Beginner to Advanced (2020)

Expense Manager - Web Application, (HTML, CSS, JS, Bootstrap) A web application used manage and track expenses., Pomodoro Timer Application, (Java) The Pomodoro Technique is a time management method developed by Francesco Cirillo in the late 1980s. The technique uses a timer to break down work into intervals, traditionally 25 minutes in length, separated by short breaks. This Application implements a timer for the same using Java., Password Manager, (Python, paperclip) A CLI application built using python, used to save various passwords and on querying the password, the application fetches the password into clipboard.