Yashaswini S

• Worked in the Microsoft Project.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Managed multiple concurrent support cases ( Printer issues, unable to login issues, MFA issues etc) with precision and focus, resulting in a high rate of case closure within target timelines.
• Managed and maintained Exchange Server environments supporting over [100's] users.
• Installed, configured, and administered Exchange Server [2013,2016,2019].
• Implemented and managed mailbox databases, ensuring high availability and data integrity.
• PowerShell cmdlets to ensure efficient user management and security compliance.
• Managed AD forests, domains, trust relationships, and group policies to ensure efficient network operations.
• Created and managed user accounts, groups, and permissions in Active Directory.
• Designed and deployed Exchange Online (Office 365) migrations, ensuring minimal disruption and maximum efficiency.
• Designed, implemented, and managed Exchange Server Hybrid configurations between on-premises Exchange Server and Exchange Online (Office 365).
• Configured and maintained hybrid mail flow connectors to ensure seamless email routing between on-premises and cloud environments.
• Implemented and managed directory synchronization (Azure AD Connect) to synchronize on-premises Active Directory with Azure Active Directory (AAD).
• Managed Active Directory objects (users, groups, permissions) using PowerShell cmdlets to ensure efficient user management and security compliance.
• Managed mailbox migrations to Exchange Online
• Provided technical support and troubleshooting for Exchange Server-related issues, ensuring prompt resolution and minimal downtime.
• Documented processes, procedures, and configurations to ensure knowledge transfer and team readiness.

• • Provided Frontline support and system administration to end users for PC, server, and mainframe applications and Virtual applications including SCCM and Microsoft Active Directory.

• Maintenance of computer systems, hardware, and network printers, installing, configuring, and upgrading software.

• Interacted with network services and software and application development to provide assistance in service restoration.

• Handled escalations and Follow-ups.

• Trained new joiners with WINDOWS and non-voice support tickets.

• Sending FCR and Non-voice tracker reports from SharePoint on a weekly basis and monthly basis.

• Worked with depot and vendors to track down replacement parts.

• Administered and supported Cisco AnyConnect (VPN), RSA SecurID access, and SCCM Assist with troubleshooting Windows 7/8/10 and Microsoft applications.

• Strong Knowledge of active directory

• Documented and tracked all received requests in the incident management system.

• Designated tools VMWARE (HVD), cisco jabber, AWS and Service Now.