Yashaswini S Rao

Experienced in coordinating relocation services like end to end mobility services to clients, Temp Accommodation, house hold goods, services provided to clients with all the necessary services required when an employee moves in to a new location

PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serves as the single point of accountability for assignees. Consults with the assignee on their policy, identifies customer’s service requirements/needs and defines procedures to set a clear expectation of service levels and ensure assignee satisfaction. Acts as ‘GO TO’ person for all assignees needs during move.
• Initiates and coordinates authorized services on behalf of the assignee. Tracks initiations to ensure that the proper services are being provided on time and in accordance with the policy and assignees needs.
• Maintains communication with assignees to ensure their satisfaction. Escalates any matters that could potentially result in assignee/Client dissatisfaction. Promotes a positive service reputation and utilization of future Graebel services, directly with client mobility contacts.
• Ensures all actions and data relating to the assignee are up to date and accurate in web based relocation management system.
• Serves as a liaison between internal Supplier Management and suppliers. Maintains positive relationships with service providers. Gives feedback to supplier management on providers and quality of delivery. Escalates potential supplier failures and ensures that supplier management takes necessary actions to limit exposure to the assignee/Client.
• Provide assistance and direction as resource and mentor to International Assignment Associates and Consultants.
• Other duties as assigned.
• Improved office efficiency by effectively managing internal communications and correspondence.

• Talent Acquisition profile : Manpower management, recruitment involving screening, short-listing and interviewing, generation and review of assignment documentation, vendor follow-ups, raising SRS, worked on various quarterly, monthly, daily reports (dashboards, document tracking, metrics, process documents, etc),
• Adept to people management; maintaining healthy employee relations; handling employee grievances thus creating an amicable and transparent environment
• Have knowledge in end to end relocation process, skilful in implementing process documents; expentia data entry (records, initiations, checklists, uploading memos)
• Possess strong communication and inter personal skills
• A dynamic go-getter & quick learner with ability to work under pressure and meet deadlines.
• Sourced and screened candidates for IT and Non-IT roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
• Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
• Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.

• Generation and review of assignment documentation, vendor follow-ups, raising SRS, prepare various reports (dashboards, diagnostics, doc tracking, metrics), expentia data entry (records, initiations, checklists, uploading memos), generate and coordinate documentation (outbound/inbound immigration letters, FRRO docs, memos and contracts), exit formalities, coordinate with tax teams, vendor management, cost estimation, working with the management team, orientation & briefing, second mentor program for outbound/ inbound employees, coordination with the global teams
• Working closely with the assignment managers on visas (US, UK, Australia, Hong Kong, Japan, etc,.)
• Review and issue assignment and immigration letters as per the requirement ( such as Transfer letters,
• Departure letters, Repatriate letters, International cash Program, Indian Service Contract, PF Waiver, Corporate lease letter, Employment verification letter, Visa support letter, payslip authentication , FRRO letters, Visa Extension letters etc)
• Support different department with reports (Such as Benefits report, STA at post report, rental reports, social security reports, split payment reports etc).
• Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
• Calculated weight, volume or cost of goods to be moved.
• Maintained open communication with global locations to facilitate smooth collaboration.
• Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.

• Holds the distinction of handling recruitment approximately 15-25 on monthly basis viz.,: functioned as lead recruiter for the office of the managing partner
• Achieved lowest offer declines with lowest terminations due to background verifications
• Instrumental in initiating the knowledge sharing sessions in the services lines handled
• Revamped the new hire feedback sessions – “First Impressions”
• Steered initiatives towards recruitment drives such as Campus Placements and Walk-Ins
• Sourcing and screening of profiles, coordination, timely update of the reports, offer recommendations, offer negotiation, background verification process, on-boarding process, assessment centre (recruitment drives), on-boarding formalities.

• Worked in client location (duration – 2 months) to closely monitor the coordination of the interviews; walk-ins; report generation
• Sourcing, screening and coordinating IT profiles of various levels from the search portals
• Scheduling technical, face-to-face and final rounds of interviews.