YASHAVANTHA RAJ G

Experienced in Account/Project Management activities for multiple projects for leading customers like Amazon, Cisco, Dell, HP, Microsoft, DJI etc.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
• Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
• Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.

• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
• Listened to customers' questions and concerns to provide answers or responses.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
• Responded proactively and positively to rapid change.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

• Responsible for handling walk-in customers with mobile/smartphone complaints.
• Analyzed, troubleshot, and diagnosed problems, and provided prompt repairs and solutions.
• Tested and checked the performance of hardware and software programs.
• Developed and maintained a broad knowledge of applications and industry activity to stay aware of trends, issues, and competition.
• Created relationships with key decision-makers, and served as an external technical spokesperson.
• Provided customer feedback to the team to improve the quality of the product and services.
• Shared repair and test logs with the software development team to improve the overall usage experience.
• Supported a cross-functional team and learned different skills.
• Attended workshops and trainings conducted across India, and transferred the knowledge to subordinates and colleagues.