Yashi Gupta

Experienced Testing COE Manager, Test Delivery Manager, SME, and Test Lead with a proven track record across the full QA lifecycle — from hands-on testing and reviews to leading enterprise-wide testing strategies. Specialized in policy administration and portal solutions in the US Property & Casualty Insurance domain, with transferable expertise across diverse industries.

Key contributions include:

• Driving Testing Centers of Excellence (TCoE) initiatives, establishing standards, frameworks, and best practices.
• Leading end-to-end test management: planning, execution, risk management, stakeholder communication, and quality governance.
• Serving as Subject Matter Expert (SME) for domain processes, ensuring business needs translate effectively into test strategies.
• Managing and mentoring cross-functional testing teams, optimizing productivity, and ensuring compliance with quality benchmarks.
• Performing test design, execution, and review across functional, integration, UAT, and regression phases.
• Enhancing delivery quality for web portals, core systems, and large enterprise applications by ensuring robustness, scalability, and user experience.

• Leading the project from offshore and guiding them through the time traversal Automation.
• Coordinating the product enhancement work with Product Implementation and Testing teams.
• Driving the daily status calls with client to update on daily progress and issues faced during the course of automation.
• Prepared and shared weekly progress report on all the key deliverables and the major defects observed in the implementation and Integration.
• Assigning the tasks to all the team members and reviewing the time traversal grid skeleton for further automation.
• Monitored the team progress and guided them through tight schedule and process hiccups.

Proven track record in leading end-to-end testing, QA strategy, and quality governance across diverse industries including Media, ITSM, Banking, Insurance, Cloud, and Compliance. Progressed from hands-on tester and reviewer to Test Manager and COE Lead, driving excellence in both manual and automation testing.

Key Highlights:

• Test Management & Leadership – Directed QA teams across onshore/offshore models; owned test planning, estimation, execution, defect lifecycle management, reporting, and audits.
• Domain Expertise – Delivered large-scale testing programs in US Property & Casualty Insurance, ServiceNow ITSM, Cloud Solutions, Banking/Barclays ESP, and Media/Content Registry.
• Agile & Traditional Methodologies – Deep experience in Agile, Waterfall, and Hybrid approaches, ensuring flexibility across projects.
• Automation & Tools – Hands-on expertise in SAHI, QTP/UFT, Postman, HP ALM, JIRA, ServiceNow, Microsoft TFS, SharePoint, RabbitMQ, and regression automation frameworks.
• Enterprise Applications Testing – Led testing for policy admin portals, service workflows, onboarding/offboarding processes, vendor portals, compliance systems, and cloud platforms.
• Process Excellence & Governance – Established testing standards, drove defect prevention initiatives, led audits (SAS70, CL, WP), and contributed to process improvements within Testing COEs.
• Client & Stakeholder Engagement – Worked directly with business users, BAs, and developers; managed stakeholder communications, status reporting, billing, resource ramp-up/down, and project governance.
• People Leadership – Mentored and managed distributed teams; coordinated task assignments, reviewed deliverables, and ensured knowledge transition and training.

• Working as a Team Lead for both the applications and managing all the daily activities within the team from offshore.
• Coordinating and assigning all the daily tasks & activities to offshore team.
• Attending User Story/JIRA tickets walk-through calls, defect Triage calls with Developers and Business Analysts respectively.
• Requirement Gathering, Test Estimation, Planning, Test Execution, Reporting, Defect logging and tracking to closure.
• Involved in API Testing using Postman for PTS application.
• Attending Daily calls with client and onsite coordinator.
• Managing multiple other small applications like ISO Audit compliance Project, HWS Mobile testing, PTS, WhatsOn and Content registry Applications.
• Actively Involved in Project management activities like Billing, Audit, Resource selection and management.

• Review product requirements, functional and design specifications to determine and prepare automated test cases.
• Identify scope of testing required for a particular release and prepare test strategy document accordingly.
• Analysing application under test for object identification.
• Selecting test cases for automation.
• Identify End to End scenarios, Reusable components, unique components and verification points.
• Guidance, monitoring and Test Control.
• Configuration Management planning.
• Creating test scripts using Environment Locators and enhancing them using java scripting when required.
• Analysing Test results and presenting reports to stakeholders.
• Re and Regression testing on modified builds.

• Team Coordinating and daily work assignments.
• Attending FRD walk-through calls to initialize test planning.
• System integration Testing (SIT) of 14 different system into one application which is ESP.
• Study of Functional Review Documents (FRD) to identify and finalize testing scopes.
• Creation and Execution of test cases and conditions in Quality Center 11.52.
• Defect management cycle from defect logging to closure.
• Regression Test Planning and Testing.
• Project Reporting on agreed KPIs at stipulated intervals.
• Generation of various matrices at the end of every phase which help in keeping the track and for audit purposes.

• Project Set up and knowledge transition to all the team members.
• Team Coordination, Stake holder management including Client BAs and Developers on weekly basis.
• Managing entire test management activities starting from requirement gathering to Defect reporting in a client specified test management tool Microsoft TFS 2000.
• Providing estimations for every release.
• Logging the defects against the Test Cases and Requirements IDs created in TFS.
• Value added suggestions to Client managers on improving testing processes.
• Project related reporting.
• Project Billing and Resource Ramp / Ramp Down Plan.
• Senior Management Meetings (SMR) with the internal stakeholders to ensure project deliverables.

• Played the role of a consulting test manager to understand client requirements and set up testing practices and processes.
• Went Onsite for project kick off and worked with client closely to understand business requirements to test the Cloud Application.
• Coordination with the offshore team.
• Training, Knowledge Transition and Resource on-boarding for the project.
• Preparing, Executing and Updating Test Cases for user interface at three layers, viz., Client Admin, VAR(Value Added Reseller) Admin and End User Company.
• Managing entire test management activities starting from requirement gathering to Defect reporting in a client specified test management tool Microsoft TFS 2000.
• Providing estimations for Limited and General release.
• Preparation of Project Management Reports at stipulated intervals.

• Writing test scripts and executing regression test cases using QTP.
• Unique identification of configuration Items e.g. test case, test scripts etc.
• Preparing, Executing and Updating Test Cases for User Interface, Edits, Forms and rating algorithms.
• Defect Tracking and Reporting using Excel Sheets and Track Record.
• Reporting and tracking a defect to closure.
• Client Management.
• Reviewing test logs created by team members.
• Preparing Daily and Weekly status report and sharing with client.
• Generate monthly metrics along with the closure of all monthly work items.
• Perform root cause analysis of production defects leakages.
• Reviewing estimations prepared by team members for monthly project deliverables.
• Leading Defect Prevention Meetings and creating DP Log.
• Ownership for all the Quality audits (SAS 70, Process Audit, CL Audit, WP Audit) for the project.
• Providing training to new team members.