Yashi Mishra

• Joined Airbnb on 26th Oct 2021 as Specialist CE and then I got transferred to resolution 1 and 2 and have worked with them for 3 months.
• I was moved to the safety team as an Interim safety specialist.
• Working in a safety team for the past 3 years as a safety specialist.
• Assisted the new training batch for safety in advanced training and have been the part of BAT training sessions and also worked on projects like Olympic project and other safety specific projects.
• I have good knowledge about all the processes and I have worked in Airbnb and their workflows as have worked in CE, R1 and R2 and safety.
• Have worked on Google sheets as well for process related data.
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• Work on the Customer complaints received on a daily basis for cancellation of the insurance policies they are enrolled in with SBI Cards and Customer Escalations regarding the SBI Card from different sources of channels like RBI Banking Ombudsman and other senior level over the call.
• Publishing the daily report of processes such as cancellation reports, MIS reports and other data reports.
• Handling daily meetings with the clients, and also sharing with them the complete dashboards on daily basis.
• Revolving the queries of the customer sent to us by the benefit center department with the tat of the request over the call.
• Perform customer (enrolled in SBI Cards insurance policy) reporting and maintaining the track of premiums customers are paying for their insurance benefits.
• Maintain a check on our client dedication from their paychecks and correct if there are any discrepancies in deduction, then make corrections in the entire payroll data and adjust the amount for the customer’s paychecks.
• Work on the timely refund process of the policies that are canceled by the customer and also handling the new enrollments of the customers in SBI Cards insurance policies.
• Involved in the process improvement client calls and providing suggestion and improvement ideas for automating and for improving work efficiency.
• Performing daily DEBITS and CREDITS working based on the new policy enrollment and cancellation of the old policy by the customers.
• Handling the VIP client’s accounts of SBI Cards.
• Work on the ESCALATIONS received from Chairman, Consumer Forums and Legal Departments.

• Working as Business administrator for U.S. clients, work as an intermediate between our onshore team and all their clients.
• Working on the resolutions of the health insurance issues of the clients over the call.
• Involved in the process improvement client calls and providing suggestion and improvement ideas for automating and for improving work efficiency.
• Work on payroll of our U.S. client employees.
• Performs employer reporting for our client.
• Handling the total in and out from the insurance provider perspective by acting as an intermediate between our client, its employees and the insurance provider.
• Owner of the high risk processes for my client, which includes million dollars of transactions per month.
• Maintain the records of our Client employee’s database for everything, from the perspective of HR, payroll, death, birth etc.
• Perform employee reporting and maintain the track of premiums employees are paying for their insurance.
• Maintain a check on our client dedication from their paychecks and correct if there are any discrepancies in deduction, then make corrections in the entire payroll data and adjust the amount for the employee’s paychecks.
• Creating daily reports for payroll purposes and also maintaining the sheet for all the corrections made and also sending it to clients for their approval.
• Revolving the queries of the employees sent to us by the benefit center department and take actions accordingly.
• Conducting daily meetings with the clients, and also sharing with them the complete dashboards on a daily basis.

Job Responsibilities
Exposure of Canada based Bank (Toronto dominion) dealing in Banking Industry.
• Paying municipal taxes on behalf of the td bank for the customer associated with td
bank provided by the municipality
• Covering all aspects of recording and presentation of data in financial statements
• Tax payment activity of a complete brand holding bank of more than 10,000
municipalities.
• Control on the account and tax payment Management submitted by the
municipalities.
• Weekly presentation of report to know the current value of taxes paid
• Finalizing bank Reconciliation (in a rough way) and balancing tax sheet received by
the municipalities.
• Meeting the deadline and timely submitting of tax payment on the basis of due date
provided by the municipalities
• Preparation of excel report Detail auditing of the taxes paid from the customer
account by us.

ACHEIVEMENTS DURING JOB

• Awarded with Bravo Awards for two consecutive quarter for best performance in Wipro.
• Promoted to the lead officer position from the client
• Transferred to the pilot batch for the new process by the client
• Appreciation from client for providing Lean ideas
• Awarded with Silver and gold awards for two consecutive years for the best performance
in Genpact.