Yashika Arora
Palam Colony, Delhi
Summary
Experienced Salon Manager with 5+ years in leading salon operations, driving business growth, and delivering exceptional customer service. Skilled in team management, sales, marketing, and client retention. Proven ability to streamline processes, enhance profitability. Passionate about staying ahead of industry trends and fostering a positive salon environment.
Overview
6
6
years of professional experience
Work History
Salon Manager
Cut & Style
04.2024 - Current
- Lead the salon's strategic growth initiatives, increasing revenue by optimizing service offerings, and expanding clientele.
- Manage a high-performing team of 20+ professionals, focusing on skill enhancement, motivation, and retention.
- Oversee advanced client relations, ensuring personalized service, and fostering long-term loyalty.
- Implement data-driven marketing strategies, including social media campaigns, to elevate brand presence, and attract new clients.
- Streamline operational processes, enhance workflow efficiency, and reduce wait times, resulting in a 15% improvement in client satisfaction.
- Monitor salon performance metrics (sales, client retention, productivity) to achieve business goals.
- Ensure consistent service quality by conducting regular audits and maintaining salon standards.
Salon Manager
Geetanjali
03.2021 - 03.2024
- Managed daily salon operations, including staff scheduling, inventory control, and ensuring compliance with health and safety standards.
- Led and trained a team of 15+ stylists and support staff, fostering a collaborative work environment.
- Delivered exceptional customer service, resolving complaints, and maintaining high client satisfaction, leading to increased customer loyalty.
- Developed and executed sales and marketing strategies, contributing to a 20% revenue growth.
- Oversaw financial operations, including budgeting, payroll, and daily sales tracking, ensuring profitability.
- Coordinated promotions, product sales, and in-salon events to drive customer engagement and retention.
Salon Manager
Vanisha Unisex Salon
01.2020 - 03.2021
- Supervised day-to-day salon operations, ensuring seamless service delivery, and maintaining a high standard of cleanliness.
- Managed a team of stylists and beauty professionals, scheduling shifts, and delegating tasks based on client needs.
- Implemented customer retention strategies, improving client satisfaction through personalized service.
- Conducted regular staff performance evaluations, and provided feedback to enhance skills and efficiency.
- Handled client consultations and service recommendations, fostering a positive and personalized salon experience.
- Oversaw stock management, including ordering, tracking, and organizing beauty products and supplies.
- Managed and resolved customer complaints promptly, maintaining a positive brand image.
Co-Makeup Faculty
Orane International
06.2019 - 12.2019
- Assisted in teaching makeup artistry techniques to students, ensuring a high standard of learning and skill development.
- Delivered hands-on training sessions in various makeup styles, including bridal, fashion, and special effects.
- Provided constructive feedback and individual guidance to students for skill improvement.
- Developed course materials, lesson plans, and practical exercises to align with industry trends.
- Demonstrated makeup application techniques during live sessions and workshops.
- Supported students in building professional portfolios and preparing for certifications.
Education
Bachelor of Arts - Arts
Delhi University
Delhi05-2022
High School Diploma -
CBSE
Delhi03-2019
Skills
- Salon Operations Management
- Team leadership and staff training
- Customer Relationship Management
- Sales and Marketing Strategy
- Client retention and engagement
- Budgeting and Financial Management
- Inventory and Supply Chain Management
- Quality Control and Service Standards
- Staff scheduling and resource allocation
- Conflict Resolution and Problem-Solving
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Interests
- Fashion & Styling: Keeping up with the latest trends in fashion, styling, and personal grooming.
- Networking & Professional Development: Attending beauty industry events, workshops, or seminars to stay ahead of trends.
- Travel & Cultural Exploration: Experiencing new places and cultures, which can inspire creativity and innovation in beauty services.
Timeline
Salon Manager
Cut & Style
04.2024 - Current
Salon Manager
Geetanjali
03.2021 - 03.2024
Salon Manager
Vanisha Unisex Salon
01.2020 - 03.2021
Co-Makeup Faculty
Orane International
06.2019 - 12.2019
Bachelor of Arts - Arts
Delhi University
High School Diploma -
CBSE
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