Yashika Arora
Analyst
Summary
Experienced and result-driven professional with seven years of comprehensive expertise in the mortgage, banking, and financial sectors. Proven track record of success in diverse roles, demonstrating proficiency in mortgage origination, money laundering and underwriting. Adept at analyzing financial data, mitigating risk, and providing strategic insights to optimize performance and drive profitability. Strong interpersonal and communication skills, facilitating effective collaboration with cross-functional teams and clients.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
Work History
Business Services Executive
Tide
11.2022 - Current
- Delivering a 5-star customer experience based on pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance)
- Assisting in identifying red flags and fraudulent activities
- Assisting in document checks, undertaking research and risk assessment to highlight potentially suspicious activities
- Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits
- Highlighted and reported potential issues to Quality Control and Financial Crime Managers for resolution.
- Provided detailed feedback to new analysts and performed root cause analysis to address recurring errors and enhance overall accuracy of the team.
- Mentored and coached new team members, ensuring a smooth onboarding process and enhanced productivity.
Analyst
Better.com
Remote
06.2020 - 05.2022
- Ordering, investigating and analyzing Tax forms- 1065, 1120,1120 S, 1040, 1005, ROA, W2, 1099, 4506T
- Validating all income, credit, title, insurance and asset documents
- Work assignment and ensuring maximum production by managing workload with statutory and internal deadlines
- Handling ad-hoc requests and working with Jira, Encompass and other 3rd party vendors like Credco
- Collaborated with cross-functional teams across multiple locations to streamline workflows and achieve organizational goals.
- Training and imparting preliminary knowledge of loan processing and loan cycle to new hires.
- Handled various ad-hoc responsibilities as assigned by supervisors, showcasing flexibility and reliability.
Support Executive
Indigo Airlines
Bhubaneswar
10.2017 - 06.2020
- Coordinating with customers daily while liaising between them and the head office
- Managing the work roster to maintain maximum production
- Frequently working with a thin workforce, handling contingent situations
- Attending to customer queries, ensuring minimal resolution time
- Conducting random security checks and closely scrutinizing cargo movement
Education
Bachelor of Commerce - Accounting And Finance Honours
Ravenshaw University
Skills
- Document Processing
- Critical Thinking
- Contingency Planning
- Risk Assessment
- Project Management
- Atlassian Jira
- Encompass
- Google Workspace
- Looker
- Basic SQL
- Metabase
Accomplishments
- Reward and Recognition, Better.com, 01/01/22
- 'Crusher of the month', Better.com, Awarded multiple times
- Certifications, Indigo Airlines, Completed all certifications (Aviation Security, Screener's and Dangerous Goods Regulation) in the first attempt.
- Bonus achiever of the month multiple times, Tide.
Timeline
Business Services Executive
Tide
11.2022 - Current
Analyst
Better.com
06.2020 - 05.2022
Support Executive
Indigo Airlines
10.2017 - 06.2020
Bachelor of Commerce - Accounting And Finance Honours
Ravenshaw University
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