Yashika Fulwani

PMO, CRM Implementation- KSA's Govt. Social Insurance Body

• Managing ops for $8 Mn+ client-facing engagement in CRM implementation, impacting 11.7Mn active participants in the social insurance ecosystem in KSA
• Institutionalized governance mechanisms, structured project management, managed operations, liaised with client (GOSI) for a 40-member project, strengthening executive visibility and control
• Leading role creation, budget modeling and workforce alignment to sustain account performance.
• Appointed as Cluster operations Lead for the $20Mn+ account (31+ staff), supporting account strategy and growth

Benchmarking for Royal classified account, EMEA

• FTE & cost benchmarking across 13 functions in 15 business days under severe data constraints.
• Built proxy-based analytical models to generate defensible insights despite limited data.
• Operated under strict confidentiality and governance standards in a highly classified environment.

Change Management - UK's Largest public healthcare trust

• Facilitated change and launched training for 14k+ Local Admins at the trust on a new M365 Governance Technology
• Designed project architecture, training strategy, content, e-learning videos, assessment

Account Strategy- UK Govt. department in Pensions

• Led customer delight initiatives for account teams to facilitate engagement, increase business opportunities, and improve relationships with key client executives

Vision 2030 & strategic roadmap for skilling - Nodal skill development agency in Odisha

• Conducted the visioning exercise to studying the as-is state of skilling, key trends, national/ global best practices, literature review, In-Depth-Interview with 100+ leaders
• Strategic design for re-imagined TVET landscape across levers such as Technology, Equity, Governance, Collaboration etc.

Systemic education K12 transformation - World bank supported project in Nagaland

• Operationalized key World Bank RAs through a project operations plan/ manual that focused on 5-year strategic roadmap, M&E, governance and service delivery
• Developed key milestones for systemic transformation, enhanced governance and TLM of 2000 government schools in Nagaland

Strategy for adoption of NEP across HEIs- Ministry of Education, India

• Provided strategic and policy advisory towards the adoption of the NEP in HEIs across strategic levers such as online learning, learner centered education, research, internationalization, accreditation etc.
• Crafted implementation roadmap incorporating regulatory guidelines to align with national education priorities
• Designed growth and adoption strategy for national Digital Public Infrastructure in Education Governance

Strategy on setup of greenfield branch campus- Leading engineering university

• GTM strategy and TOM viz. programs, pricing, channel, positioning etc. for geographical expansion via new campuses, keeping NEP in focus
• Suggested student ramp up, financial modeling to analyze breakeven, revenue potential

User study towards online degree business - Leading global online learning platform

• Developed research hypothesis, instruments and analyzed data from 940+ responses
• Identified customer personas, crafted insights on positioning, learner motivation/psychographics, program expectations, decision-making, willingness to pay

Landscape analysis of Large-Scale Assessment in India - Texas based global NPO

• Data analysis and insights generation on learning assessment data for NAS, comparative analysis between NAS and state assessment data, International benchmarks viz. PISA, TIMMS, PIRLS

• Adopted “Train the trainer” model to build capacity of 10 1st year educators (750+ students)
• Coached 50+ students for admission in tier 1 government schools in India's capital- Delhi
• Doubling engagement for 200+ students through after-school training and learning
• Lead coordinator (1/150+) to spearhead functional teams for the pioneer kids' leadership conference having footfall of 250+ students in alliance with leading CSRs in India

• Designed the Target Operating Model & best-in-class finance function for a ₹500Cr Power product manufacturer's new Line Of Business
• Enhanced enterprise performance management for an auto-ancillary in India, by building a driver-based Opex and Capex budgeting model for an automobile giant in India