Yashika Makkar
Delhi
Summary
Experienced Project Management Specialist with a strong background in delivering complex, cross-functional projects for global clients. Skilled in project planning, stakeholder coordination, risk management, and performance reporting. Proven ability to drive results through strategic execution, governance, and collaboration. Proficient in tools like JIRA, Power BI, Excel, and MS Project. Currently working at Accenture, supporting transformation and operational excellence across enterprise-level programs.
Overview
8
8
years of professional experience
Work History
Project Management Lead
Accenture
10.2022 - Current
- Oversaw project delivery, governance, planning, and reporting for cross-functional teams spread across multiple locations.
- Worked closely with senior stakeholders and clients to define project scope, set priorities, and align outcomes with business objectives.
- Implemented practices using JIRA and Confluence to streamline team collaboration and improve delivery timelines.
- Created and maintained program dashboards and reports using Power BI and Excel to monitor progress, risks, and key metrics.
- Minimized project delays through proactive communication, early issue identification, and effective risk management.
- Facilitated sprint planning, retrospectives, and daily stand-ups to ensure consistent progress and team alignment.
- Involved in multiple strategic programs for global clients in the technology sector, managing budgets
Project Management Analyst
Capgemini Technology Private Limited
04.2021 - 10.2022
- Monitor project budgets, track expenses, and ensure cost efficiency.
- Allocate and manage internal/external resources as per project requirements.
- Forecast future resource needs and escalate shortfalls or overlaps.
- Prepare project dashboards, status reports, and client presentations.
- Maintain all project-related documentation including change requests and approvals.
- Ensure audit readiness and compliance with organizational policies.
- Develop detailed project plans, schedules, and resource allocations.
- Ensure timely execution of all phases—from initiation to closure.
Service Delivery Associate
INDUSIND BANK
07.2019 - 07.2020
- Delivering service with requisite courtesy and accuracy.
- Escalating/highlighting customer problem incidences and Prepare reports for management on a weekly basis for review.
- Provide banking on great service to our clients.
- Processing banking transactions on customer account and loan accounts.
- Handled ECS, Charges Reversal by TBMS and solving customer queries and updating in SIEBEL.
- Assisting operations manager in team management by maintaining the team performance and to ensuring the requirements are met.
- Work closely with accounts to dispute, recoup, and resolve chargebacks and maintain reporting procedures by facilitating efficient communication between team members.
Associate
Kotak Mahindra Bank
09.2017 - 07.2019
- Assists customers effectively by solving disputes related to any transaction.
- Documenting Standard Operation Procedure SOPs for transition.
- Assisting operations manager in team management by maintaining the team performance and to ensuring the requirements are met.
- Releasing orders from credit hold by analyzing the feasibility of the business and performing the credit limit review to get accounts off from credit hold.
- Handling portfolio to get the past dues from the customer and handling the disputes and deductions on the account.
- Responded to all incoming and outgoing good-faith collections cases to acquiring Banks on behalf of the merchant.
Education
Bachelors of Commerce -
Delhi University
03.2016
Post Graduate Diploma in Banking & Finance - undefined
NMIMS
05.2025
Masters of Commerce - undefined
IGNOU
03.2019
Skills
- Cross-functional Collaboration
- Data Analysis and Reporting
- Business SLA/KPIs Reporting
- Process Improvement and Automation
- Power BI reports Preparation
- Client Communication & Stakeholder Management
- Project management
- Documentation & Presentations
- PMO Governance
Personal Information
Date of Birth: 02/06/96
Timeline
Project Management Lead
Accenture
10.2022 - Current
Project Management Analyst
Capgemini Technology Private Limited
04.2021 - 10.2022
Service Delivery Associate
INDUSIND BANK
07.2019 - 07.2020
Associate
Kotak Mahindra Bank
09.2017 - 07.2019
Post Graduate Diploma in Banking & Finance - undefined
NMIMS
Masters of Commerce - undefined
IGNOU
Bachelors of Commerce -
Delhi University
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