Yashika Manwal
Delhi
Summary
Proven leader in account management, adept at relationship building and CRM proficiency, with a track record of exceeding sales targets by over 100% . Specializes in strategic planning and negotiation, leveraging skills to drive business growth and client retention. Demonstrates exceptional problem-solving abilities to deliver customer success.
Overview
7
7
years of professional experience
5
5
Certificate
Work History
Deputy Manager - Account Management
AuthBridge Research Services
Gurgaon
11.2023 - 08.2024
- Achieve Sales Targets: Drive new business opportunities through renewal, cross-selling, and upselling, while maintaining and nurturing existing client relationships to fulfill revenue and cash management objectives.
- Customer retention: Ensure elevated levels of customer engagement and satisfaction to cultivate client loyalty and retention.
- Service Delivery Monitoring: Oversee the execution of SLAs and KPIs, ensuring strict compliance with contract terms, and the fulfillment of client expectations.
- Client Support: Deliver ongoing support, and proactive issue resolution, to address client concerns in a timely manner.
- Strategic Insights: Analyze competitive data, market trends, and pricing strategies to generate valuable business insights, and inform strategic planning.
- Collaboration: Collaborate effectively with the Operations, Credit Control, and Invoicing teams to manage service delivery and financial processes.
- Pipeline Development: Comprehend client business objectives to identify and develop a pipeline of future work opportunities using the SMART framework.
Customer Success Account Manager
ADOBE System
Noida
05.2021 - 11.2023
- Opportunities: Identify and pursue upsell and cross-sell opportunities, utilizing various tools such as Salesforce, Gainsight NXT, and Hendrix, to drive business growth and enhance customer value.
- Consistent Performance: Achieved exceptional sales performance by consistently exceeding quarterly targets, delivering over 100% of sales goals each quarter.
- Demonstrated a strong ability to drive results through effective customer service, strategic initiatives, and a deep understanding of client needs.
- Consistently contributed to business growth by building strong relationships, identifying opportunities, and providing tailored solutions.
- Salesforce Administration and Reporting: Maintain a comprehensive database of existing customers, aligned with the current sales pipeline, closed opportunities, and dashboards.
- Enterprise Relationship Management: Proactively manage enterprise relationships, resolve issues, and provide customized support to ensure customer success, particularly with C-level executives.
- Regional Growth Accountability: Drive business growth in the North American and Canadian regions, exceeding quarterly sales targets, and achieving 138% in the first quarter through effective strategies.
- Cross-Functional Collaboration: Collaborate with marketing, product, and customer support teams to ensure a cohesive approach to business growth and customer satisfaction.
- Customer Needs Analysis: Understand and address customer needs to ensure their success with Adobe products and services, thereby enhancing customer satisfaction and loyalty.
- Outreach Campaigns: Execute outreach campaigns utilizing data-driven insights and industry best practices to expand sales reach and improve market penetration.
- Training: Mentor new Salesforce personnel, imparting knowledge and best practices to ensure they are well prepared for their roles.
Inside Sales and Renewals
Prometric India
Gurgaon
12.2019 - 04.2021
- Prospect Research: Conduct thorough research on potential leads utilizing LinkedIn Sales Navigator, identifying and connecting with prospects to effectively communicate the value of the company's products or services.
- CRM Management: Create and maintain a comprehensive database of new and existing customers using Salesforce, including weekly sales pipeline, open opportunities, and dashboards, which contribute to streamlined operations and improved customer relationships.
- Lead Engagement: Transition relationships with potential leads from initial contact to discussions about potential solutions and business opportunities.
- Customer Relationship: Enhance customer relationships through the effective use of CRM data, leading to improved decision-making, and increased customer satisfaction.
- Meeting Coordination: Connect and confirm meetings with key decision-makers, such as RPCs, TPOs, and HR managers, to expand business opportunities and foster partnerships.
Account Manager - Renewal Specialist
Lybrate India
Faridabad
12.2017 - 11.2019
- Revenue Generation and Client Retention: Focus on generating revenue through maintenance and subscription renewals, ensuring continued engagement, and retention of existing clients.
- Renewal Management: Proactively identify clients with nearing subscriptions or contract expirations, understand their specific needs, and manage the renewal process effectively.
- Client Advocacy and Negotiation: Act as a client advocate by listening to feedback, relaying needs to internal teams for continuous improvement, and negotiating renewal terms to achieve mutually satisfactory agreements.
- Sales Forecasting and Reporting: Provide accurate sales forecasts, obtain quotes, maintain records, and create regular reports on sales activities, prospect responses, and pipeline status for management insights.
- Sales Performance and Training: Consistently achieve sales targets at or above 100% quarter on quarter, and train new salesforce personnel alongside regular responsibilities.
Education
Bachelor's Degree - Technology
DIT University
Dehradun, IndiaSkills
- Relationship building
- CRM proficiency
Sales LinkedIn Nav
Gain sight Nxt
Outreachio
Hendrix
Chorusai
Zoom info
- Adobe Acrobat
- Negotiation
- Communication Skills
- Interpersonal skills
- Sales Forecasting
- Account Expansion
- Strategic Planning
- Problem Solving
Certification
- Account Management Maintaining Relationships - LinkedIn Learning
- Salesforce Essential Training - LinkedIn Learning
- Customer Success Management Fundamentals - LinkedIn Learning
- Avoiding Common Pitfalls in Customer Success Management - LinkedIn Learning
- Advanced Business Development Communication and Negotiation - LinkedIn Learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsTeam Building / Company RetreatsWork-life balanceCompany CultureFlexible work hoursWork from home optionLanguages
Hindi
Native language
English
Advanced (C1)
C1
Interests
Trekking
Timeline
Deputy Manager - Account Management
AuthBridge Research Services
11.2023 - 08.2024
Customer Success Account Manager
ADOBE System
05.2021 - 11.2023
Inside Sales and Renewals
Prometric India
12.2019 - 04.2021
Account Manager - Renewal Specialist
Lybrate India
12.2017 - 11.2019
Bachelor's Degree - Technology
DIT University
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