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Yashika Pal
Member of Technical Staff
Faridabad
Summary
Dynamic professional with a proven track record at EX Squared Solutions, excelling in performance optimization and project management. Adept at mentoring teams and enhancing customer satisfaction through effective communication. Recognized for delivering successful product launches and implementing robust solutions that drive efficiency and improve system reliability.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Member of Technical Staff
EX Squared Solutions India Private Limited
04.2021 - Current
- Collaborated with cross-functional teams for successful product launches, ensuring seamless integration of new features.
- Optimized code quality through diligent testing and debugging, resulting in improved system reliability and stability.
- Delivered successful projects under tight deadlines while maintaining excellent communication with stakeholders throughout the process.
- Expanded team knowledge base, mentoring junior QA analysts on best practices and industry standards.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
Senior Customer Support Analyst
Teleperformance Global Services Private Limited
08.2020 - 12.2020
- Implemented a comprehensive knowledge base for internal use, enabling faster resolution times for common problems.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Mentored junior support analysts, resulting in increased efficiency and elevated overall team performance.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
Customer Service Representative
Lenskart Solutions Private
05.2019 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Computer Applications -
Maharshi Dayanand University,
Faridabad, India 04.2001 -
Skills
Performance optimization
Requirements gathering
Project management
Application support
Business analysis
Data analysis
Additional Information
Labelbox
LabelStudio
V7 Darwin
Roboflow
Prodigy
Figma
Software
CSS
Python
VS Code
Timeline
Member of Technical Staff
EX Squared Solutions India Private Limited
04.2021 - Current
Senior Customer Support Analyst
Teleperformance Global Services Private Limited
08.2020 - 12.2020
Customer Service Representative
Lenskart Solutions Private
05.2019 - 02.2020
Bachelor of Computer Applications -
Maharshi Dayanand University,
04.2001 -
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