Yashika Patel
Bhopal
Summary
To be associated with an organization that provides me a platform to show my skills, and to improve my knowledge and apply the learnings for the growth of the organization.
Overview
2
2
years of professional experience
Work History
Office Operation Manager
Jarvis Technology and Strategy Consulting
Bhopal
08.2023 - 10.2023
- Worked in Jarvis Technology and Strategy Consulting, Bhopal as an Operational manager
- Providing guidance to team members and addressing performance issues if any arise
- Gained Political Knowledge
- At BPO giving presentation for representing data
- Conducting performance reviews to ensure that employees are meeting company standards
- Developing and implementing training programs for new hires to ensure that they are fully prepared for their jobs
- Managing the daily operations of a call center or other inbound or outbound customer service department
- Analyzing data to identify trends in customer needs or behavior patterns that may require changes to business processes
- Coordinating with other departments such as marketing, sales, or human resources to ensure that customers receive appropriate attention
- Done Team Leading of 400+ Agents for calling & daily script.
Account Manager
Car Trade Tech Limited
Jaipur
11.2021 - 04.2023
- Worked at CarWale as Account manager in field sales for 1.5 years
- Meeting done with clients of Dealership for Business Development
- Executing high levels of responsibility in handling field sales
- Strong communication collaboration with clients at all levels for our services
- Maintain strong client relationships and establish potential prospective clients
- Develop Jaipur and nearby Territory for Automobile Industry
- Maintained Social Media Platform like Facebook, Instagram.
Team Leader
JNJ Technologies and Services
Remote
01.2024
- Handling Team of 12-15 BDE & BDA
- Providing guidance to team members and addressing performance issues if any arise
- Preparing Report and giving presentation
- How to recruit a team and do follow ups
- Conducting performance reviews to ensure that employees are meeting company standards
Education
MBA (Finance and Marketing) -
Barkatullah University, Bhopal
01.2022
B.Com. -
Barkatullah University, Bhopal
01.2020
Higher Secondary (Commerce) -
CBSE
01.2017
High School -
CBSE
01.2015
Skills
- Strong ability to Remember
- Handling operations and data
- Good Communication Skill
- Hard Worker
- Managed Dealers Service & Claim of unsatisfaction
- Decent Communication and Presentation Skill
- Excellent English language skills
- A Bachelor's degree or equivalent
- Excellent communication skills
- The ability to explain complex issues in an easy and understandable manner
- Strong writing skills and great numeracy and IT skills
- Strong attention to detail and analytical skills
- Empathy and love for helping people
- A driven, self-motivated, and highly flexible team player attitude
- To be a self-learner with an independent, problem-solving mindset
- Prior customer support experience
- Stable, fast, and reliable home internet connection
- Ability to use Microsoft Office (Excel, Word and PowerPoint) for documenting, reporting and presentation
Personal Information
- Father's Name: Mr. Jagdish Patel
- Mother's Name: Mrs. Dev Kumari Patel
- Date of Birth: 09/27/98
- Marital Status: Married Female
Workshops Certifications
- Digital Marketing, Learn Corridor, Learned about working of SEO, making ads and how to use them in social media platform.
- The Complete Financial Markets Course, Coursera, Helps in understanding the complete techniques to earn more profit in the stock market. In-depth technical knowledge of Trends & Patterns to identify stock price movements.
- Attained a workshop on excel (2020)
- NISM with certification of examination.
Languages
Hindi, English
Extracurricular Activities
Participated in LG Tone free Competition. (During MBA) Participated in quiz competition and got 1st position. Participate in various types of Art & Craft activities and obtained 1st place in Rangoli Competition, Runner Up in Painting Competition. (During Schooling) Brown belt in karate.
Disclaimer
I hereby declare that the above Information is true to the best of my knowledge.
Timeline
Team Leader
JNJ Technologies and Services
01.2024
Office Operation Manager
Jarvis Technology and Strategy Consulting
08.2023 - 10.2023
Account Manager
Car Trade Tech Limited
11.2021 - 04.2023
MBA (Finance and Marketing) -
Barkatullah University, Bhopal
B.Com. -
Barkatullah University, Bhopal
Higher Secondary (Commerce) -
CBSE
High School -
CBSE
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