Enthusiastic Credit and Accounts Receivable Analyst offering over 5+ years of experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking equivalent opportunities to expand skills while facilitating company growth.
Hi, I’m
Yashika Sharma
New Delhi,DL
Summary
Overview
8
years of professional experience
Work History
Genpact Stellar 135 Building
Credit and Collection Analyst
08.2022 - Current
Job overview
- Requested financial documents from customers.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
- Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
- Assessed customer credit files regularly to review receivables.
- Conducted credit reviews on corporations to assess financial conditions.
- Collaborated with credit association and business representatives to exchange valid credit information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Review, analyze, and manage the entire customer master data performance related to payment terms assigned to various accounts and provide appropriate payment terms according to contract verification provided by national sales force and the Contracts team.
- Review the DNB reports for all master data and Credit Risk Monitor to assign appropriate credit lines. Monthly trade reports
- Analyzing and releasing sales orders placed on hold due to credit issues.
- Performing credit collections on past due accounts from the range of current to delinquent over 180 days
- Working closely with sales force and management teams to collect past due balances
- Filing disputes on customer portals or thru mail
- Assisting clients with invoice issues and account reconciliations
- Working closely with the Revenue Accounting team on Discount Allowances, Bad Debt Analysis
Toyota Tsusho India Pvt Ltd
EXIM Operations
09.2018 - 08.2020
Job overview
- Supported sales team members in achieving individual goals and targets.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Communicated with internal and external auditors to explain and support processes and reconciliations. Assigned project during audit restatement period
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Increased accuracy in MIS reports by conducting thorough data validation and analysis.
- Placed purchase orders with suppliers for products as required by forecast and production schedule.
- Collaborated with cross-functional teams to identify opportunities for cost savings and process improvements in procurement activities.
Insolation Energy Pvt. Ltd. INA
Sales and Marketing Assistant
05.2017 - 09.2018
Job overview
- Setting up New Customer Accounts
- Assisted call-in customers with questions and orders.
- Supported sales team by providing timely updates on inventory levels, ensuring adequate stock availability for meeting customer demands.
- Collaborated with design team to create visually appealing promotional materials that effectively communicated product benefits.
- Conducted market research surveys to gather valuable insights into consumer preferences and habits, informing future marketing efforts accordingly.
- Generated leads and nurtured prospects to increase conversion rates with personalized email marketing initiatives.
- Managed various marketing campaigns for successful product launches and increased brand awareness.
- Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
- Wrote copy for social media posts, promotional emails, and other marketing collateral.
OA Compserve Pvt. Ltd.
Intern
12.2016 - 04.2017
Job overview
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared project presentations and reports to assist senior staff.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Swami Vivekanada Subharti UniversityUttar Pradesh, India
MBA from Marketing
06.2019
University Overview
University of DelhiNew Delhi, India
B. Com from Accounting
06.2013
University Overview
Skills
- Excellent oral and written communications
- Knowledge and effective communication with customers
- Proficient in Excel, Word Doc, powerpoint, DNB, CRM, vendor portals, AS400, SAP, High Radius and Oracle
- Credit review and analysis
- Financial statement review
- Creating SOP's
- Cross trainings of new joiners
- Deduction Validations
- Cash Forecasting
- Payment adjustments with OPM's
- Accounts Reconciliation
- Customer Relationship Management (CRM)
- Dispute and chargeback handling
Accomplishments
Accomplishments
- Bronze award on 100% accuracy and client satisfaction.
- Excellent accounts debt reconciliation after new accounts acquisition
- Recognized for outstanding performance and team contributions during restatement time.
- Negotiated with customers, saving company money annually.
- Training new staff on various tasks
Timeline
Credit and Collection Analyst
Genpact Stellar 135 Building
08.2022 - Current
EXIM Operations
Toyota Tsusho India Pvt Ltd
09.2018 - 08.2020
Sales and Marketing Assistant
Insolation Energy Pvt. Ltd. INA
05.2017 - 09.2018
Intern
OA Compserve Pvt. Ltd.
12.2016 - 04.2017
Swami Vivekanada Subharti University
MBA from Marketing
University of Delhi
B. Com from Accounting
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