Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Yashika Sinha

Yashika Sinha

Network Quality Engineer
Hyderabad

Summary

  • 7+ Years of experience in Network operations troubleshooting and support in 24
  • 365 Environment Good Understanding of Routing and switching protocols with troubleshooting Proficiency in Problem management and Change management process

Overview

8
8
years of professional experience
2016
2016
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Network Quality engineer

iBasis
10.2023 - Current
  • Proactively monitoring network Quality issue as per defined SLA if observed any dip, take ownership and handle accordingly.
  • Handling long pending ticket and working on P1 and P2 ticket for effective resolution with NOC SMEs.
  • Set up process guideline for tracking progress on repetitive issue and explore continual improvement area.
  • Set up Problem management and Change management process from scratch for iBasis NOC.
  • Generate weekly/monthly reports on Quality, problem trends and change success rates, with SLA compliance.

L2 Specialist

HCL Technologies
01.2022 - 10.2023
  • Company Overview: on project PepsiCo
  • Checking Network Connectivity: Ping, Telnet, Traffic on particular assigned to customers, BGP status, tracing the route, link manageability.
  • Manage customer interaction with the utmost professionalism.
  • Handle troubleshooting bridge to fix P1 and P2 issue on priority.
  • Work on tickets, perform break fix changes.
  • Manage day-to-day operational activities and monitoring systems.
  • Define and build the support and NOC systems and infrastructure.
  • Maintaining and working on Trouble- ticketing (From initial to its final correction).
  • On project PepsiCo

NOC Engineer

L3 Harris Technologies
06.2020 - 01.2022
  • Company Overview: on project FTI
  • Prioritize, diagnose, Troubleshoot and resolve routine customer inquiries.
  • Escalation and follow-up on unresolved issues, serving as first escalation point including off-hours.
  • Checking Network Connectivity: Ping, Telnet, Traffic on particular assigned to customers, BGP status, tracing the route, link manageability.
  • Manage day-to-day operational activities and monitoring systems.
  • Working on round the clock to support the Air Navigation Services such as (AFTN, RADAR) for management of Air Traffic Services.
  • Alarm Monitoring, Troubleshooting related to critical/Major/Minor alarms. Escalating and resolving the problem at the earliest.
  • Handling KPI (SLA, OLA, MTTR, repeat fault, Attribution, RFO SLA,) and sharing weekly reports with my manager as well as with internal customers too.
  • Maintaining and working on Trouble- ticketing (From initial to its final correction).
  • Coordinate with customer site technical representatives or telecom service providers via phone or Email for critical link down issues as well as following up with concerned teams.
  • On project FTI

Quality Executive

Bharti Infratel
01.2017 - 05.2020
  • Performing Preventive Maintenance of Infra Assets in Site, as part of Proactive Measures.
  • Responsible for providing Quality Assurance to all Telcom Partners like Vodafone, Airtel & RJIO.
  • Maintaining regular touch base with Telco Partners and ensuring necessary actions to maintain the agreed SLA/OLA.
  • Ensuring Electrical Safety in Site, before Go-Live of the Telecom Service.
  • Active Involvement in Asset Refurbishment Activity & Cost Optimization Drive.
  • Participating in Long-Term Projects & Short-Term Projects like Indoor to Outdoor Site Conversion.
  • Monitoring & Escalation of Telecom Infra Network related alarms.
  • Remote Support to the Field Force and Acting as Eye -Ear of the Field Technicians.
  • Report Generation, Analysis & Circulation of the performance report as per management guideline.
  • Network Outage Analysis on regular basis & ensuring uptime improvement.

Education

B.Tech - ECE

Rajasthan Technical University

XII - undefined

Bihar State Education Board
Patna, Bihar

X - undefined

Bihar State Education Board
Patna, Bihar

Skills

  • TCP/IP

  • OSI Model

  • Routing Protocols

  • BGP

  • EIGRP

  • OSPF

  • HSRP

  • DHCP

  • Switch Protocols

  • VLAN

  • Switch Port

  • Trunking Protocol

  • VTP

  • Dynamic Trunking Protocol

  • DTP

  • Spanning Tree Communication

  • ITIL Framework

  • MS-Excel

  • Powerpoint

  • Agile methodology

Certification

ITIL v4

Timeline

Network Quality engineer

iBasis
10.2023 - Current

L2 Specialist

HCL Technologies
01.2022 - 10.2023

NOC Engineer

L3 Harris Technologies
06.2020 - 01.2022

Quality Executive

Bharti Infratel
01.2017 - 05.2020

XII - undefined

Bihar State Education Board

X - undefined

Bihar State Education Board

B.Tech - ECE

Rajasthan Technical University

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Yashika SinhaNetwork Quality Engineer