Yashika Thapak
Bhopal
Summary
Customer support professional with expertise in escalations, fraud prevention, and client communication, seeking a non-technical role to deliver exceptional service and ensure policy compliance.
Overview
2
2
years of professional experience
Work History
CAP Associate
AMAZON
05.2024 - Current
- Detail-oriented CAP Associate at Amazon with expertise in fraud prevention, abuse detection, and escalation handling, delivering accurate resolutions for US clients via email, chat, and call and managed approximately 100 contacts a day.
- Fraud Prevention • Abuse Detection • Escalation Handling • Customer Verification • Contact Review • Follow-Up Management • Risk Assessment • Policy Compliance • US & Canada Client Support • Email/Chat/Call Support • CRM Tools • Account Analysis • Decision Making • Conflict Resolution • Process Compliance • Case Management
Teammate
TaskUs
05.2023 - 12.2023
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Performed well at quality assurance evaluations by continuously actioning.
- Performance feedback to drive personal improvement.
Education
Masters in Computer Applications - Computer Applications
IPS ACADEMY INDORE
Indore06-2024
Bachelors - Commerce with Computer Applications
Sant Hirdaram Girls College (SHGC) Bhopal
04.2022
Skills
- Customer service excellence
- Analytical thinking
- Multitasking and organization
- SLA compliance
- Time management
- Complaint handling
- Appointment scheduling
- Adaptability and flexibility
- Conflict resolution
- Email management
- Problem-solving
- Verbal and written communication
- Active listening
- Live chat support
INTERNSHIP
- Human Resource Intern at DevTown - August 2021 – September 2021
- Set and achieved targets efficiently, ensuring goals were met within deadlines.
- Motivated and encouraged team members to complete tasks successfully.
- Created and managed daily reports using Excel for performance tracking.
- Monitored task progress and ensured timely completion of assigned duties.
- Analyzed work data to identify areas for process improvement and enhance operational efficiency.
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Interests
- Book Reading
- Volleyball
- Gaming
Timeline
CAP Associate
AMAZON
05.2024 - Current
Teammate
TaskUs
05.2023 - 12.2023
Bachelors - Commerce with Computer Applications
Sant Hirdaram Girls College (SHGC) Bhopal
Masters in Computer Applications - Computer Applications
IPS ACADEMY INDORE
Similar Profiles
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Prashant KharePrashant Khare
Chief Executive Officer at ABIR Networks Private LimitedChief Executive Officer at ABIR Networks Private Limited