Yashika Thareja

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• Managed customer inquiries through various channels to ensure timely responses.
• Assisted customers by understanding their needs and providing suitable product or service solutions.
• Maintained clear communication to ensure customer satisfaction and build positive relationships.
• Supported sales activities by explaining product features, handling inquiries, and resolving basic issues.
• Monitored service quality and provided actionable feedback to drive continuous improvement.
• Collaborated with team members to improve service delivery processes.
• Managed inbound calls and outbound calls by efficiently organizing phone queues to enhance call flow. Also handled queries via different channels like Live Chat, emails and social media.
• Coordinated with departments to streamline workflow across all communication channels.
• Forecasted representative requirements and expected demand levels.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Contributed to achieving customer satisfaction and supporting team sales goals.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Resolved customer complaints effectively, ensuring satisfaction and loyalty.
• Trained new representatives on company policies and customer service techniques.

Conducted quality assessments on customer service interactions to ensure compliance with standards and enhance customer satisfaction.

• Developed and maintained quality assurance documentation and reporting systems.
• Performed root cause analysis of reported defects and developed corrective action plans accordingly.
• Maintained up-to-date knowledge about current industry trends in order to identify opportunities for improvement in existing processes.
• Resolved customer queries from UK and Europe via live chat, emails, and messengers, ensuring adherence to policies and delivering optimal solutions.
• Providing weekly updates to the co team member using the broadcast tool of the department.
• Managed escalated data and documented progress until resolution, ensuring accountability and continuous improvement.

• Resolved product inquiries and service issues to enhance customer satisfaction.
• Ensured that all customer inquiries were responded to promptly within specified timeframes.
• Maintained a high level of professionalism when interacting with customers via phone or email.
• Supported customers with inquiries, complaints, and technical issues to ensure effective problem resolution.
• Engaged with customers by telephone or in person to deliver product information and facilitate order processing.
• Assisted customers with returns, exchanges, refunds, replacements, credits, and other related requests.
• Communicated policy changes and updates to customers efficiently.
• Participated in team meetings to discuss performance metrics, process improvements, and customer feedback.
• Analyzed call logs and identified areas where processes could be improved upon.
• Actively participated in initiatives aimed at improving overall efficiency of operations.

• Coordinated personalized travel itineraries, enhancing client satisfaction and experiences.
• Provided expert advice on travel policies and regulations for smooth planning.
• Managed client communications, addressing inquiries and providing updates promptly.
• Organized travel documentation, ensuring compliance with international requirements.
• Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
• Developed customized travel plans to meet customer needs and preferences.
• Resolved any issues related to travel plans and services.
• Secured lowest fares for clients while minimizing risks of penalties through careful planning.
• Tracked customer satisfaction ratings through surveys and feedback forms.
• Cultivated strong relationships with clients, driving repeat business and loyalty.
• Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
• Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.