Yash Joshi
Pune
Summary
MANAGING 300+ SPAN COVERING MAHARASHTRA. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Fleet Operational Lead
Zomato
Latur
12.2021 - Current
- Managing 300+ Delivery Partners across 8 cities and supporting 25 other cities
- Managing team of 6-10 Fleet coaches
- Manage and control voluntary attrition and control absconders by conducting regular engagement activities
- Ensure last mile delivery operations as per designed
- TAT & daily monitoring same
- Facilitating launch of new city operations and expanding operations in current cities
- Developed operations strategy for effectively scaling sourcing requirement of company with regards to Delivery Partner
- Improved operations through consistent hard work and dedication
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained energy and enthusiasm in fast-paced environment
- Collaborated with team members to achieve target results
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Motivated and trained employees to maximize team productivity
Fleet Manager
Zomato
Latur
08.2021 - 12.2021
- Developed new branding initiatives and implemented uniform fleet design to increase brand exposure
- Supervised maintenance team and effectively delegated assignments to optimize processes
- Increased productivity and overall output by 40% through managing production times in Loc-Down
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication
- Proactively identified and solved complex problems that impacted management and business direction
- Introduced incentivization programs to increase employee performances
- Provided all drivers with pertinent safety materials regarding rules and regulations
- Maintained accurate driver information for delivery scheduling
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
Fleet Coach
Zomato
Latur
05.2020 - 08.2021
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Conducted client acquisition program for allocated city through Delivery Partners
- Generation of leads for B2B sales and convert merchants in B2B Model
- Arranged training program for Delivery Partners and ran merchant acquisition promoter activity
- Encourage Delivery Partners to participate in customer signups program by promoting organization through social media, mouth marketing & QR code
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used coordination and planning skills to achieve results according to schedule
- Worked with customers to understand needs and provide excellent service
- Resolved problems, improved operations and provided exceptional service
- Handled 150+ calls per day to address fleet inquiries and concerns
- Maintained energy and enthusiasm in fast-paced environment
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Logistics Executive
Zomato
Parbhani
05.2019 - 05.2020
- Launched Nanded, Latur, Parbhani & others across Maharashtra
- Onboarded and managed team of 100+ Delivery Partners in 4 Months Meeting company's performance expectations and ensuring timely reporting and invoicing
- Arranged training program for Delivery Partners to meet quality standards
- Conducted weekly audit program for Delivery Partners to understand ground-level issues
- Ensuring discipline is maintained among Delivery partners and resolved disputes/strikes in real-time
- Warranting efficient and healthy work environment
- Analyzed processes and supply chain operational data to track trends, expectations and performance.
Education
Bachelor of Arts -
Yashwantrao Chavan Open University
Nanded 03.2020 - 03.2022
High School Diploma -
Matoshree Pratishthan (MSBTE University)
Nanded 03.2014 - 02.2020
Skills
Risk AnalysisRCA & Deep-diveTechnical SkillsMS Office and MS ExcelBasic Knowledge of Programming LanguageQuality assuranceOperational leadership
Timeline
Fleet Operational Lead
Zomato
12.2021 - Current
Fleet Manager
Zomato
08.2021 - 12.2021
Fleet Coach
Zomato
05.2020 - 08.2021
Bachelor of Arts -
Yashwantrao Chavan Open University
03.2020 - 03.2022
Logistics Executive
Zomato
05.2019 - 05.2020
High School Diploma -
Matoshree Pratishthan (MSBTE University)
03.2014 - 02.2020